Join to apply for the Prisoner Custody Officer role at Serco
Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day.
We offer:
* Base Salary of £23,402 (35hrs pw).
* Continuous training & development opportunities, with a base salary increment every year.
* Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
* A range of benefits to support the health and wellbeing of you and your family.
* Access to a range of discounts and exclusive deals.
* A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours.
About The Role
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. Key duties include:
* Escorting defendants to and from courtrooms, cells, and other areas within the court.
* Monitoring and supervising detainees while they are in the docks during court sessions.
* Being privy to sensitive and confidential information discussed during court proceedings.
* Ensuring that detainees have access to food and drink throughout the day.
* Monitoring the mental and physical health of detainees, providing support and reporting any concerns.
* Ensuring the safety and security of the court environment.
* Completing necessary paperwork and data entry accurately.
* Working closely with other court staff, law enforcement, and legal professionals.
What you need to do the job!
Our current PCO’s come to us with different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others. Ideally, you’ll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills.
Our Assessment Process
Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.
All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults.
This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules.
* Have at least two years remaining on your current visa.
* Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration.
Equal Opportunities
We are committed to building a diverse and inclusive organisation that supports the needs of all. At Serco, we see people first and foremost for their performance and potential. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas.
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