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Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth objectives.
This is an exciting opportunity for an experienced support engineer to join their expanding team. You will play a key role in maintaining high standards of client service as the company grows its delivery capabilities.
Key Requirements:
* Reliable, self-motivated professional with a proactive work approach.
* Strong problem-solving skills and effective application of technical knowledge.
* Experience in managing customer incidents via phone, email, or in person, ensuring prompt resolutions.
* At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.
Responsibilities:
* Support and administer systems including Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
* Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP systems, and network hardware and cabling.
* Implement and maintain MDM solutions like Intune, and utilize PowerShell for scripting and automation.
* Troubleshoot hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.
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