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Are you a Quality Assurance professional with experience in the Claims, Insurance or Financial Services sectors, possessing keen attention to detail and data reporting/analysis skills? Due to growth, we have an exciting opportunity to join our Home Claims teams in Glasgow or Perth. We look forward to receiving your application!
About the role:
As a Quality Assurance Consultant with Aviva’s Home Claims business, you will conduct quality assurance audits on Personal Lines Home Claim files. This includes deep dive investigations into areas of concern, reporting findings, and presenting insights at key forums to drive improvements.
Key responsibilities:
1. Perform Quality Assurance audits
2. Conduct detailed reviews of areas of concern with business leads
3. Report thematic observations and present findings at stakeholder meetings
4. Provide coaching and feedback
5. Plan quarterly assurance activities supporting the Assurance Lead
6. Analyze and report on QA outputs
7. Support technical audits for brokers and suppliers as needed
8. Calibrate audit activities within the team and with offshore areas
Desired skills and experience:
* Property Claims technical knowledge preferred
* Strong analytical skills with excellent attention to detail
* Independent, proactive planning and organizational skills
* Experience managing relationships with leaders and senior stakeholders
* Data analysis, reporting, and presentation skills
What we offer:
* Competitive salary up to £38,000, depending on location and experience
* Bonus opportunity of 8% of annual salary based on performance
* Generous pension scheme with contributions up to 14%
* 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
* Discounts on Aviva products and other retailers
* Up to £1,200 of free Aviva shares annually via our Share Plan
* Supportive policies including parental and carer’s leave
* Flexible benefits including cycle-to-work scheme
* Paid volunteering days and wellbeing support
Our inclusivity:
We welcome applications from all backgrounds and experiences. We consider flexible working arrangements, including part-time and job shares, and promote a culture of inclusivity and diversity.
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