Job Overview
We are seeking a friendly and professional General Assistant / Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, delivering exceptional customer service and ensuring a welcoming atmosphere.
This is a varied and hands-on role, where flexibility is key. Alongside reception duties, the successful candidate will also be confident in carrying out bar work and hotel housekeeping as required to support the needs of the business.
We are looking for someone who is adaptable, proactive, and team-oriented, with strong communication skills, attention to detail, and the ability to manage a range of responsibilities in a busy hotel environment.
Responsibilities
* Greet guests upon arrival with a warm and friendly demeanour
* Manage check-in and check-out procedures efficiently
* Handle guest enquiries and provide information about hotel services and local attractions
* Maintain accurate records of reservations and cancellations
* Process payments and manage billing inquiries
* Assist with guest services, including arranging transportation, booking tours, or providing recommendations
* Respond promptly to phone calls, ensuring excellent phone etiquette at all times
* Collaborate with other hotel staff to ensure a seamless guest experience
* Carry out housekeeping duties, including guest rooms and public area cleaning, to maintain high standards of hygiene and presentation
* Support the hotel's bar service as needed
Experience
* Previous experience in a hotel or hospitality setting is preferred
* Strong background in guest services with a focus on hospitality excellence
* Familiarity with hotel management software is an advantage
* Excellent communication skills, both verbal and written, with a professional attitude
If you are passionate about providing outstanding service in the hospitality industry and possess the necessary skills, we would love to hear from you. Join us in creating memorable experiences for our guests
Pay: £12.21 per hour
Expected hours: 6 – 35 per week
Work Location: In person