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Siemens Healthineers are recruiting for a Customer Services and Production Planner to manage the logistics planning for the delivery of isotopes from our radiopharmaceutical production facilities in London and Nottingham.The role will help optimise the production capabilities of the manufacturing sites and ensure the timely delivery of vital radiopharmaceuticals to our customers. The role is also responsible for managing incoming and outgoing communications with customers.
Your role:
Production Planning
1. Receive, acknowledge, and process customer orders.
2. Utilise production planning software to optimise batch production across 2 sites for multiple products, based on customer requirements.
3. Logistics planning. Identify and order courier numbers for delivery of all radiopharmaceuticals.
4. Liaising with customers regarding any potential production issues and delays.
5. Ensure up to date customer licensing details are maintained within the planning software
Customer services
6. Address customer queries via phone, email, providing accurate and timely information
7. Communicating with customers regarding any issues with supply (delays, ETAs, production issues etc.)
8. Maintenance of customer contact lists in outlook.
9. Work closely with other departments, such as Quality Assurance and Sales, to address complex customer issues and improve overall service quality.
Your expertise:
10. Have customer service and/or scheduling experience
11. Able to work independently
12. Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members
13. A customer-focused mindset with the ability to understand and address customer needs and concerns
14. Time Management: Flexibility and prioritizing responsibilities in a fast-paced environment.
15. Technical Proficiency: Familiarity with Microsoft Office Suite
Additional Information:
Working pattern:
·2 week shift rota, with shift pattern as below, covering either production planning or customer service: 7 am – 3pm – Customer service; 12 pm – 8 pm – Production Planning
Benefits
16. 26 days of holidays
17. Flexible benefits, including medical cover
18. Pension contribution (match up to 10%)
19. Company shares
20. Volunteering days
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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