CAME Entrotec | Technical Support Technician | Livingston
TO FORMALLY APPLY FOR THIS ROLE, PLEASE SELECT THE FOLLOWING LINK:
https://app.smartsheet.com/b/form/0197ca2e26607c92b603ced9d6f8dac1
Do you have an electronic, electrical or technical background? Do you enjoy working in a fast-paced environment? Are you highly motivated and hard working?
The Technical Support Technician role is hands-on and a real opportunity for someone with a positive ‘can do’ attitude to imbed within the existing team, working together to successfully deal with technical related customer enquiries, as well as diagnosing and solving technical issues over the phone.
CAME Entrotec were acquired by CAME in November 2021 and are trusted pioneers and leading manufacturers of door entry solutions in UK residential and commercial markets. We are renowned for manufacturing and supplying high quality audio and video vandal resistant door entry, concierge systems and proximity access control systems.
In 2022 we celebrated 35 years designing and bringing to market innovative systems tailored to client specific requirements to ensure the security of their property, their people and their communities.
You will need to be somebody who is a strong team player with excellent communication skills both written and verbal, with a keen attention to detail and an enthusiasm to learn. As a business to business company, developing good relationships with our customer base and exceptional service is vital for our continued success.
YOUR NEXT ROLE…
* Provide first line telephone product support to our trade installer customer base.
* Demonstrate the ability to fault find remotely in a logical and methodical manner.
* Undertake hands on testing and fault diagnosis of door entry and access control systems.
Do You Offer?
* Demonstrable strong customer service skills, particularly when assisting customers over the phone
* Strong experience in understanding and explaining technical product information
* Experience of installation and support of technical products, preferably within the access control industry
* Advanced knowledge of electrical theory, practices and standards.
* Performance and drive, with the desire to continuously improve
* A working knowledge and confidence with TCP/IP Networking Principles (Wireless, Ethernet).
* Basic working knowledge of LAN networks, DHCP, IP Address’s etc.
Interested?
Our offices in Livingston are friendly and vibrant, with great teams of people and a culture of pulling together and sharing the success of our efforts. If you like being challenged, valued and getting ‘stuck in’, you might like it here!
In addition to a competitive salary and bonus package of up to £26,200 per annum, you will receive a complementary company attire, company pension and 25 days annual leave with bank holidays on top, increasing with length of service up to 28 days per year!
As you can probably tell by now our job adverts aren’t about overloading you with information straight away! So … if you like what you’ve read so far please use the link below for our application form, which includes a further link to the full job specification and company information.
https://app.smartsheet.com/b/form/0197ca2e26607c92b603ced9d6f8dac1
PLEASE NOTE: WE DO NOT USE AGENCIES DUE TO OUR GROUP POLICY