* Quantifiable experience of operating in a face paced moving client facing engagement – Essential
* In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues – Essential
* Constantly seeks to improve technical knowledge and research new product capabilities – Essential
* Possess excellent inter-personnel skills – Essential
* Possess excellent soft skills, verbal and written communication skills – Essential
* Willingness to participate and lead project meetings with the customer on request – Essential
* Sound technical knowledge across the ITSM tools, applications including MS Office, Skype for business, etc.
* Knowledge on scripting will be an added advantage.
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