Senior UX Researcher - Product & Supplier
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Senior UX Researcher - Product & Supplier
Join to apply for the Senior UX Researcher - Product & Supplier role at Tesco
As a Senior UX
Researcher at the UK’s second biggest employer, you’ll play a crucial role in
improving experiences that help our diverse colleague and supplier base work
better!
You'll be
championing the needs of our head office colleagues and external suppliers to
collaborators throughout the organisation. And you’ll be identifying and
solving user experience challenges, helping our users to collaborate more
efficiently and make better business decisions.
Collaboration
is so important. So, you’ll work with a multidisciplinary team of UX designers,
product managers, data analysts and engineers. Plus, by partnering with design
managers and the UX research lead, you’ll advise the research agenda for one of
the team’s verticals!
But what
ingredients make the perfect candidate?
You’re a
natural problem solver highly skilled in a range of research methods, with
proven experience turning research findings into actionable recommendations
that drive user-centred design and product outcomes.
Complex
challenges are a piece of cake. You know how to investigate and map the use of
systems that involve multiple services. And how to present your findings with
clarity and rigour. You shine in collaborating with collaborators and senior
leadership to ensure UX research can advise design, product, and business
decisions.
And your secret
ingredient is your passion for understanding people, their motivations, and
behaviours, and the challenges they face. Plus, your observational and
analytical skills, strong design thinking expertise, the ability to collaborate
with other teams effectively, and a steadfast determination to do what is right
for our colleagues and suppliers.
About the role
As a Senior UX
Researcher at the UK’s second biggest employer, you’ll play a crucial role in
improving experiences that help our diverse colleague and supplier base work
better!
You'll be
championing the needs of our head office colleagues and external suppliers to
collaborators throughout the organisation. And you’ll be identifying and
solving user experience challenges, helping our users to collaborate more
efficiently and make better business decisions.
Collaboration
is so important. So, you’ll work with a multidisciplinary team of UX designers,
product managers, data analysts and engineers. Plus, by partnering with design
managers and the UX research lead, you’ll advise the research agenda for one of
the team’s verticals!
But what
ingredients make the perfect candidate?
You’re a
natural problem solver highly skilled in a range of research methods, with
proven experience turning research findings into actionable recommendations
that drive user-centred design and product outcomes.
Complex
challenges are a piece of cake. You know how to investigate and map the use of
systems that involve multiple services. And how to present your findings with
clarity and rigour. You shine in collaborating with collaborators and senior
leadership to ensure UX research can advise design, product, and business
decisions.
And your secret
ingredient is your passion for understanding people, their motivations, and
behaviours, and the challenges they face. Plus, your observational and
analytical skills, strong design thinking expertise, the ability to collaborate
with other teams effectively, and a steadfast determination to do what is right
for our colleagues and suppliers.
You will be responsible for
* Own and lead UX research in one of three
verticals of the Product and Supplier design team.
* Make it easier for our colleagues to
fill our shelves with products our customers love.
* Understand the needs of two big user
groups: Tesco colleagues in the Head Office and Commercial space and Tesco
suppliers.
* Be responsible for identifying user
needs and jobs to be done, spotting opportunities and delivering
actionable insights that advise the development of compelling user-centred
experiences and digital products.
* Scope, plan and complete (mainly
qualitative) research throughout the design and development lifecycle,
from early strategic direction through post-release validation.
* Support project teams in balancing
business and user needs. Craft the user experience vision for Product and
Supplier tools.
* Synthesise and communicate insights from
research with clarity and efficiency to a broad range of collaborators.
* Partner with cross-functional teams to
ensure research insights are incorporated into product design strategy to
drive measurable outcomes.
* Support the Product and Design teams in
establishing successful user-centred processes and ways of working.
* Share research expertise and knowledge
with others and encourage the wider team to actively participate in UX
Research, improving organisational capability and challenging team
thinking.
You will need
* A university degree or equivalent
experience in human-computer interaction (HCI), a related field, or
equivalent years of professional experience.
* Expert-level knowledge in the field of
UX research with proven experience of working as a UX researcher on
digital products. This would preferably be dedicated to discovery and
strategic research and crafting research priorities for a product area.
* A talent for storytelling that includes
excellent communication, presentation, and interpersonal skills; the
ability to communicate complex concepts clearly and persuasively across
different audiences and varying levels of seniority.
* Proven track record of research work
impacting design and product strategy and development, and delivering
measurable outcomes.
* Extensive knowledge and hands-on
experience of a wide range of qualitative and quantitative research
methods and techniques, such as user interviews, user profiles, user needs
and jobs to be done, journey mapping, usability testing, surveys, card
sorting, tree testing and competitor analysis.
* Ability to work closely with a diverse
group of collaborators, including designers, product managers, developers,
and analysts.
* Experience of working in an agile
product development environment and applying lean UX research methods
would be an advantage.
Whats in it for you?
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Hereto find out more!
* Annual bonus scheme of up to 20% of base salary
* Holiday starting at 25 days plus a personal day (plus Bank holidays)
* Private medical insurance
* 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
* Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Retail
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