Team Overview
The Eversheds Sutherland Business Acceptance team is based in Leeds and works within the Governance and Compliance Team to support the firm in meeting its legal and regulatory obligations. The Business Acceptance Team is divided into two sub‑teams, the conflicts team and the client opening team. The conflicts team manages conflicts handling for new clients and new matters and the implementation of information barriers. The client opening team assists the firm to comply with the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 by completing due diligence on the firm’s clients.
Responsibilities
* Manage day‑to‑day operations of the Conflicts Team
* Monitor volumes of conflict request submissions
* Manage resources and liaise with legal teams to agree deadlines where appropriate
* Manage a group of Team Leaders, Senior Analysts, Analysts and Assistants. Specific duties include:
o Set targets and monitor performance
o Organise and lead regular check‑ins with team members
o Record and monitor absences
o Manage holiday requests and shift patterns to ensure sufficient coverage
* Perform and manage complex conflict checks within predefined service levels, liaising with Senior Business Acceptance Manager, Senior In‑House Counsel and Director of Business Acceptance where appropriate
* Manage escalations from Team Leaders on complex conflict issues, including those involving US conflict rules
* Support the Senior Business Acceptance Manager and Senior In‑House Counsel to develop and implement a formal training plan for Assistants, Analysts and Senior Analysts
* Provide ad‑hoc training to Assistants/Analysts on team processes and policies
* Audit individual and team performance and report on the same to the Senior Business Acceptance Manager and Team Leaders
* Complete periodic reviews of team processes and assist the Senior Business Acceptance Manager with identification, development and implementation of new systems and processes to drive efficiencies and quality
* Develop strong working relationships with key stakeholders across the network
* Ensure the team provides an efficient, professional service to the firm in line with defined processes, procedures and service levels
* Organise and report on departmental projects as required by the Senior Business Acceptance Manager
* Provide support to the wider Governance and Compliance team
Qualifications
* Prior conflicts experience within a law firm is essential
* Strong technical conflicts knowledge and familiarity with the relevant provisions within the SRA Code of Conduct
Behaviour
* Displays high standards of professional and personal conduct
* Gather and understand all relevant facts from a variety of sources before making a decision and displays a keen eye for detail
* Identifies issues across a range of situations and uses initiative to resolve
People
* Works effectively and cooperatively with others, establishing and maintaining positive working relationships
* Constructively shares feedback to support colleagues
* Confidently contributes in discussions relating to the team and its processes
Profit
* Demonstrates a commercial approach
* Broad understanding of law firm financials
* Understands the business’s strategic goals
Clients
* Consistently achieves high levels of client service and establishes themselves as a key contact
* Takes ownership and asks probing questions to understand client requirements and manage expectations appropriately
* Considers the impact of their decisions and actions on wider service delivery and raises areas for further consideration
Strategy & Knowledge
* Applies specialist knowledge and maintains awareness of developments in area of expertise; proactively seeks out information
* Contributes ideas that are well considered and aligned to team or firm strategy
* Documents knowledge to support the wider team and ensure continuity of service
Diversity & Inclusion
At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual, a strong belief in collaboration and teamwork, and we actively seek to build a diverse and inclusive culture.
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