Job Description Service Dispatch Coordinator
Watford | Hybrid (3 days office / 2 days home)
£29,000 – £32,000 DOE + benefits
Permanent
Overview
We are recruiting for a Service Dispatch Coordinator to join a busy and fast-paced service operations team based in Watford.
This role is central to the coordination of field service activity, ensuring engineers are efficiently dispatched, service requests are processed within SLA timeframes, and all service administration is accurately maintained across
ServiceMax and SAP.
You will act as a key link between customers, engineers, and internal teams, ensuring high-quality service delivery and accurate system management at all times.
Key Responsibilities
1. Dispatch Field Service Engineers in line with SLA requirements (including urgent work orders within tight timeframes)
2. Manage service contracts, work orders, quotations, and invoicing via ServiceMax and SAP
3. Coordinate preventative maintenance schedules, installations, and reactive service calls
4. Process service billing including credit/debit notes and re-invoicing where required
5. Order and coordinate delivery of spare parts to engineers and customers
6. Maintain accurate and up-to-date customer and service records across CRM systems
7. Liaise daily with customers, engineers, sales, and technical support teams
8. Support service contract renewals and ensure documentation accuracy
9. Monitor and manage resource scheduling to optimise engineer utilisation
10. Ensure data integrity and compliance across all service systems
11. Support reporting requirements including service performance and SLA tracking
Candidate Requirements
12. Previous experience in a Service Administration, Service Coordination, or Dispatch role
13. Strong working knowledge of ServiceMax and/or SAP is essential
14. Experience in a technical, engineering, or field service environment preferred
15. Strong organisational skills with the ability to manage competing priorities
16. Excellent communication skills (internal teams + external customers)
17. High attention to detail and accuracy in data and system management
18. Confident IT user, particularly Excel and Outlook
Desirable Experience
19. Working within SLA-driven service environments
20. Exposure to field engineering scheduling or logistics coordination
21. Experience managing service contracts or billing processes
Benefits
22. Hybrid working (3 days office / 2 days remote)
23. 25 days holiday + birthday leave
24. Private healthcare & dental cover
25. Pension scheme
26. Supportive and collaborative team environment
27. Strong training and development on ServiceMax / SAP systems
Apply now or message me directly to find out more!
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