2nd Line Engineer - Mobile Device Management
Location: Hatfield or Milton Keynes or Nottingham - Full time on Computacenter site
Hours: 37.5 per week Role Type: Permanent
Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting
The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments.
It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenters technical and security standards for Windows 10+ and Windows Server, identifying and addressing any deviations.
Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements.
What you'll do
In this role as a 2nd Line Mobile Device Management Analyst, you will be responsible for supporting the mobile operating system environment and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc)
You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support where required when helpdesk level analysts are unable to resolve.
Working closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLAs, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate.
What you'll need
The ideal candidate will have a good working background in a 2nd line support role with several years experience and a working knowledge in mobile endpoint management and cloud technologies. The following skillsets would be deemed essential to the role
Proven experience in a 2nd line support mobile endpoint engineering role.
Working knowledge of
Workspace ONE Unified Endpoint Manager
Apple Business Manager
Entra ID
M365
Android Enterprise Manager
Samsung KNOX
iOS and Android mobile operating systems experience (configuration)
Mobile Device Management through Organisation Groups
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