Are you proactive and looking to gain experience in customer engagement? If you are enthusiastic and interested in helping shape the future of commercial waste services, then we encourage you to apply. The Service The Commercial Waste Service is a part of the Central Waste Management Team, which fulfils North Yorkshire Council’s responsibilities as a Waste Disposal Authority. This team supports front-line waste operations by ensuring the safe and efficient reception, transfer, treatment, or disposal of commercial waste. The Role You’ll be joining the wider commercial waste team to help deliver, promote, and grow the Council’s commercial waste services across North Yorkshire. Key responsibilities include: Customer Engagement & Growth Develop, market, and sell services to new and existing businesses Focus on increasing both revenue and market share Customer Journey Support Handle contract administration and facilitate revenue expectations Generate quotations and tender for contracts Promote services and target prospective clients Contract Management & Service Delivery Create and manage customer contracts Resolve service queries and implement changes Assist with billing and work closely with credit control Provide guidance and information about commercial waste services Operational Collaboration Work with the Resourcing Optimisation Team to maximise supply opportunities What you will bring The successful candidate will: · Have a commitment to quality customer focussed service and experience of working in a commercially driven business/service. · Have experience of customer face to face negotiations and contract management. · Have experience of working with a variety of IT systems, case management systems and working collaboratively. · Be able to present ideas in a clear manner to an audience and to think laterally. What can we offer you? In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include: a local government pension scheme with 18.1% employer contribution salary sacrifice schemes employee discount benefits including shopping, supermarkets, gym discounts and more! travel loans Health Assured – confidential help and support for your wellbeing Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits. Contact and Apply If you are interested in learning more about our opportunity, please contact Heather Chew at Heather.Chew@northyorks.gov.uk for an informal conversation. To apply please click the Apply Now link below.