We're looking for a Smart Meter Health Analyst to act as a subject matter expert for smart meter commissioning, DCC Adapter processes, and smart data outputs. This is a highly analytical, operationally focused role where you'll bridge the gap between field operations, back-office teams, IT, and data to improve commissioning efficiency, compliance, and overall performance. You'll play a key role in analysing smart meter health data, identifying root causes of issues, driving process improvements, and supporting business decision-making through insight-led reporting. This role is ideal for someone with strong smart metering experience who enjoys problem-solving, continuous improvement, and working cross-functionally in a fast-paced environment.,
Responsibilities
Act as the SME for DCC Adapter processes, smart commissioning data, and post-installation workflows
Optimise post-visit and commissioning processes, ensuring Adapter updates are effectively managed and communicated
Monitor and analyse smart meter commissioning data to identify trends, anomalies, and improvement opportunities
Lead root cause analysis for Service Request failures across Install & Commission (I&C), Change of Supplier (CoS), and BAU activities (e.g. firmware updates)
Support compliance and performance of energy supplier smart data processes, ensuring continuous improvement
Collaborate with Data teams to define dashboards, KPIs, and reporting (e.g. SR performance)
Work closely with IT and systems teams to improve Adapter-related tools, platforms, and system stability
Document and refine end-to-end commissioning processes, ensuring alignment with DCC, SEC, and regulatory standards
Assess and manage supplier-specific process issues, including Adapter vendors and third-party commissioning partners
Support the CMS Management team with data interrogation and insight to inform operational and strategic decisions
Track system and software performance against contractual SLAs, driving optimisation
Contribute to continuous improvement and change management, including business cases with cost/benefit analysis
Confidently present insights and recommendations to senior leaders, stakeholders, and suppliers
Deliver training and maintain documentation for new and existing colleagues, in line with document control procedures
Qualifications
Proven experience in smart metering, utilities, or energy operations, ideally within commissioning environments
Strong understanding of smart meter commissioning processes, including Adapter updates and post-install workflows
Experience in data analysis, reporting, and dashboard development (e.g. Power BI, Tableau or similar)
Solid knowledge of industry data flows (DCC, metering, supplier data) and their impact on compliance and performance
Demonstrated experience in process improvement, root cause analysis, and change managementExcellent communication skills with the ability to translate technical detail for non-technical stakeholders
Desirable Experience
Knowledge of UK energy regulatory frameworks (e.g. Ofgem, DCC, SEC)
Experience with IT systems, ticketing platforms, and workflow tools
Background in product management or product lifecycle ownership
Experience leading cross‑functional initiatives or complex operational projects
Key Behaviours
Methodical, logical, and detail-oriented with a high level of accuracy
Collaborative and adaptable, able to work across multiple teams
Self‑motivated, enthusiastic, and comfortable working in a changing environment
Confident presenting insights and influencing decisions at senior level
Benefits
Non-contractual annual bonus based on company and personal performance of your annual salary.
25 days annual leave, increasing to 30 days with yearly service + 8 bank holidays + day off on your birthday.
Enhanced maternity & paternity pay.
Life assurance x4 of your basic salary.
Pension plan - Calisen will double your personal contribution into the scheme up to a maximum of 7% of your gross salary.
Access to a 24/7 Employee Assistance Plan Helpline.
My Rewards Platform: Discounts from hundreds of top retailers, just for being part of the team.
Electric Vehicle Salary Sacrifice Scheme
Why join us?
You'll be joining a business at the heart of the UK smart metering landscape, where your insight and expertise will directly improve operational performance, compliance, and customer outcomes. This role offers the opportunity to shape processes, influence change, and make a measurable impact across smart metering operations. Please note: All successful candidates must pass a criminal record check, provide us with 5 years' work references, and prove their eligibility to work in the UK. We are part of the Calisen Group. We own and manage essential energy infrastructure assets that offer smarter energy for all. Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we're creating a more sustainable future, bringing smarter energy to all. We have a range of roles from smart meter readers and EV charge point installers to office support. Your Calisen Career is calling! Apply today!
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