Overview
Hollywood Bowl Group is looking for a Team Member to provide outstanding customer service and contribute to a fun, fast-paced environment. You may be welcoming customers at reception, hosting parties on the lanes, or serving at the bar and diner. You will be trained across all key areas of the centre to support the customer journey, with potential duties in the kitchen.
The Why
Benefits and opportunities include:
* Additional pay of 50p per hour, paid monthly
* Access to apprenticeship programmes and in-house management training
* Optional pension plan
* Extra holiday with length of service up to five days
* Ongoing training and career development, with fast-track opportunities
* Monthly free game vouchers
* Discounts: 30% off food and drink for you and up to five friends; 50% off food when you are working
* Team Member Support Programme with counselling, life coaching, CBT resources and Mental Health First Aiders
* Financial long service awards
* £15 donation to charity partner after induction
* Enhanced family leave benefits (maternity, paternity, adoption, shared parental)
* Access to a healthcare cash plan
The What
As a Team Member, you will be at the centre of the customer journey. Shifts vary and may include reception duties, hosting, or serving from the bar and diner. You will be expected to deliver professional, engaging customer service with energy and enthusiasm to ensure a value-for-money experience for every visit.
Team Members are trained across centre operations to provide support at every stage of the customer journey. You may be required to work in the kitchen.
Opening Hours And Shift Patterns
Centres are typically open seven days a week from 9:00 to 00:00. The role is based on weekend work (Friday – Sunday). Evenings, weekends, and school holidays are peak times, so availability is important. Typical shift patterns Friday to Sunday:
* Weekend AM shifts: 09:00 – 18:00
* Weekend PM shifts: 16:00 – 01:00
Opening times and shift patterns vary by centre and will be confirmed at interview. Team Members under 18 may work until midnight, but not later.
You will receive a thorough induction and ongoing training, plus career development opportunities including access to apprenticeship programmes and in-house management training.
To Be a Successful Team Member, We’d Like to See
* Excellent customer service and clear communication
* High energy and the ability to work in a fast-paced environment
* A friendly, supportive, and collaborative team player
* Flexibility with working hours and shift patterns
* Basic literacy and numeracy skills
About Hollywood Bowl Group
Hollywood Bowl Group brings families and friends together for affordable fun and healthy competition. Since listing on the main stock market in 2016, we have 75+ centres in the UK and 15 in Canada across multiple brands. We are a diverse and inclusive employer committed to equal opportunities.
Note: The information above reflects typical responsibilities and benefits and may vary by centre. This role is advertised to be filled as soon as a suitable candidate is found.
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