Who are we?
First Rail Stirling is a brand-new enterprise and start-up rail operator that will run an exciting long-haul train service crossing the entire country. The service will run from London to Stirling, reuniting Stirling with a direct service to the West Coast of England during the day.
We are transforming the way people think about train travel, empowering our team from different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, and sustainable.
We would like to make our Qualified Customer Driver positions as attractive as possible to women and attract more women into rail. We are proud to be among train operators creating more opportunities for women. To read the stories of some of our female Customer Drivers please click the following link:
First Rail Stirling, operating under Lumo is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.
About the role
Our Qualified Customer Driver role is for those passionate about customer service.
Customer Drivers play a crucial role in setting a new standard for rail in the 21st Century, which is focused on creating a safe, healthy, and environmentally sustainable experiences for our customers and colleagues. In addition to driving our customers to their destinations, giving amazing customer service, we expect our Customer Drivers to give amazing customer service, follow the correct procedures, and working with colleagues to ensure our services runs efficiently.
The primary role of the Customer Driver is to safely operate the trains Lumo-Stirling run, keeping to a strict schedule whilst keeping customers and colleagues safe and informed. The Customer Driver will promote safety, punctuality, security, information, cleanliness, and customer service through all avenues, challenging poor practice and recognising excellent performance. At the same time, the Customer Driver will carry out the role of an ambassador and customer service duties as and when required and will promote the Lumo-Stirling image and deliver a great customer experience at all times.
About You:
1. Do you have fantastic time management skills with the ability to work alone and focus on concentrating in a safety conscious environment?
2. Are you able to follow instructions when the need for safety is paramount, always?
3. Do have excellent communication skills and enjoy working within an environment with strict procedures and protocols.
4. Do you enjoy assisting colleagues and customers in the interests of safety and customer service?
If so, this role could be an excellent career opportunity for you! You will be a Qualified Customer Driver holding the Europen Train Driving Licence. You will be able to operate a tablet and other electronic devices required in the course of the Customer Driver's duties.
As a minimum, you will need to have:
5. You must bre 21 years of age or older as this is an industry requirement.
6. You must hold a European Train Driving Licence.
7. You will need to live within 60 minutes travel time to the depot, which is located at Preston, without using public transport when it is not available. The safety responsibilities make this requirement a necessity.
8. The ability to work shifts of varying start times, including weekends and nights shifts.
About the location
Vacancies are available in London Euston and Preston. You must reside within a 60-minute commute of one of these locations.
The Reward
9. Defined Contribution Pension Scheme – We will pay in a minimum of 10% (5% employee contribution and 5% employer contribution) to a maximum total contribution of 20%.
10. Employee Assistance Programme.
11. Travel Offers – Free travel on Lumo services and travel offers for bus and rail tickets and Day Rover Rail tickets at a discounted price for friends and family (after 6 months of service).
12. Shopping & Lifestyle Discounts.
13. Discounted Gym Membership.
14. Employee Share Plans (Save as you Earn and Buy as you Earn).
15. Access to a digital GP 24/7.
16. Tax Benefit Bike Scheme.
We all belong at "First Rail Stirling". FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.