Overview
Location: Bradford - Hybrid– Initially requirement for office attendance for training purposes
Contract: 3 months (Possible of Extension)
We are currently recruiting for an HR Service Desk Officer to join a busy and fast-paced HR function with one of our Client. This is a fantastic opportunity for an HR professional who enjoys providing first-line support, solving queries, and delivering excellent customer service across the full employee lifecycle.
The Role
As an HR Service Desk Officer, you will act as the first point of contact for HR-related queries, supporting employees and managers with a wide range of topics including recruitment, onboarding, pay, benefits, leave, and learning & development. You will ensure queries are resolved efficiently or escalated to the appropriate HR teams when required.
Key Responsibilities
* Provide first-line HR advice and guidance across the employee lifecycle
* Manage and log queries using a CRM/helpdesk system
* Support recruitment processes including job postings, onboarding, and pre-employment checks
* Assist with contracts, payroll-related queries, and employee benefits
* Advise on policies including leave, flexible working, and performance management
* Ensure accurate record-keeping and timely resolution of queries
* Escalate complex cases to relevant HR teams where necessary
* Contribute to continuous improvement of HR processes and service delivery
About You
* Previous experience in an HR support, HR advisor, or service desk role
* Strong understanding of HR processes and employee lifecycle
* Good knowledge of HR policies and employment practices
* Excellent communication and customer service skills
* Experience using CRM or case management systems
* Ability to handle sensitive information with discretion
* CIPD Level 3 (or working towards) is desirable
What’s on Offer
* Opportunity to work within a supportive and collaborative HR team
* Exposure to a wide range of HR functions and processes
* Career development and learning opportunities
* Hybrid working available after initial training period
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