CLEARANCE REQUIREMENT: A Secret security clearance is required for this position; however, the Analyst may begin work with an interim Secret security clearance.
POSITION LOCATION: The physical work location is the INL/KM/CET's office at State Annex-1, 2400 E Street NW, Washington, DC 20006.
PERIOD OF PERFORMANCE: The period of performance for this order will be one (01) year from the date of award, with the option to extend for six (06) months, subject to performance, need, and funding. The INL Contracting Officer (CO) will notify the Vendor of the Government’s intent to exercise an option before the end of each performance period in accordance with FAR 52.217-8.
BACKGROUND
The U.S. Department of State is the lead institution for the conduct of American diplomacy, and the Secretary of State is the President’s principal foreign policy advisor. The Department of State’s mission is to advance U.S. national security interests, fight terrorism, protect U.S. interests abroad, and implement foreign policy initiatives that build a freer, prosperous, and secure world.
INL keeps Americans safe at home by countering international crime, illegal drugs, and instability abroad. INL helps countries deliver justice and fairness by strengthening their police, courts, and corrections systems. These efforts reduce the amount of crime and illegal drugs reaching U.S. shores.
POSITION DESCRIPTION
The Training Support and Program Analyst will assist the INL/KM/CET team in the coordination and development of the Bureau's training curriculum needs, especially with respect to all INL-branded training events. The incumbent is primarily tasked with administrative support prior to, during, and after training events. The analyst will be part of an interdisciplinary training team and will be assigned to other training duties as needed.
TRAVEL: Travel is authorized for this position in accordance with the award and shall not exceed the designated ceiling.
LEVEL OF EFFORT
Hours for this full-time position will be the core hours of INL/RCD: Monday through Friday, 40 hours per week, 8 hours per day. The level of effort for this position is equivalent to a Program / Management Analyst Level 4.
TELEWORK: If applicable, telework is authorized only with prior INL Office Director, Contracting Officer, and Contracting Officer’s Representative approval, in accordance with Department of State and INL policies.
TRAINING: This BPA Call provides for mandatory training for DOS-specific equipment, systems, and processes (reference 13 FAM 300 Agency Mandated Training), which shall be completed promptly and in accordance with Department policy. These trainings do not require INL Contracting Officer approval. Travel-related training (i.e., FACT (CT650), HTSOS-C, etc.), may be required, if applicable. The Contractor’s Program Manager (PM) shall coordinate with INL/SAO/IM to determine if applicable and if INL CO’s approval is required before. All other training requires INL CO approval.
PERIOD OF PERFORMANCE
The period of performance for this order will be one (01) year from the date of award, with the option to extend for six (06) months, subject to performance, need, and funding. The INL Contracting Officer (CO) will notify the Vendor of the Government’s intent to exercise an option before the end of each performance period in accordance with FAR 52.217-8.
DUTIES/RESPONSIBILITIES
TrainingDevelopment/Delivery:
• Analyze the training needs of the Bureau by completing a needs assessment. Identify what gaps are present, present findings to INL/KM management, and make recommendations
• Write training development plans and course materials. The training development plan will include measurable objectives, instructional strategy, and available resources. Training materials for each course will consist of an Instructor Guide, Student Guide, Quick Reference Guide, and Job Aids
• Evaluate the effectiveness of training classes by developing methods to measure the knowledge retention and skill improvement of each trainee. This will consist of practical exercises, oral exams, pre- and post-tests, etc.
• Coordinate and develop INL Management Training Workshops to meet the specific needs of the country program officers and INL Program Offices. These workshops may be held overseas or domestically
• Ensure that INL/KM management approves all training and is briefed during development of any training curriculum, classes, workshops, and information sessions
• Assist in all training events in Washington, DC and overseas
• Assist training team in logistical matters involving training events, this may include assisting in the procurement of venues, supplies or similar items, requiring market research, providing cost estimate input and/or drafting language for statements of work or preaward documents. SharePoint
• Serve as a consultant on INL’s SharePoint platform providing guidance on how INL/KM can best leverage its information sharing with domestic and overseas offices
• Implement changes to INL/KM’s SharePoint pages based on sound methodology and web design with concurrence from INL/KM’s management to proceed
• Conduct needs assessments of INL/INL’s SharePoint sites and information sessions on best practices with INL Program offices, Program Analysis, and Knowledge Management
• Assist in analyzing and improving training and knowledge management processes and procedures
• Research and use government and private sector best practices to measure and improve training currently being offered within the Bureau
• Demonstrate knowledge about the Instructional Systems Design (ISD) methodology, which consists of five phases (Analysis, Design, Development, Implementation, and Evaluation) to ensure training materials are instructionally sound and meet the needs of the INL domestic and overseas officers
• Aid KM management in the formation and development of the INL document and knowledge management system; provide feedback to management on best practices for data input and document standardization, organization, and storage; identify patterns of problems in submissionsthat should be addressed by management
• Receive, organize, and perform data entry on documents from various offices within INL; scan hard-copy documents for uploading to the aforementioned document management website and record data on an ongoing basis
• Aid in coordinating the interpretation and adaptation of available guidelines/SOPs to specific work-related issues; aid in analyzing the issues (e.g. workflow, delegations of authority, or regulatory compliance) and make recommendations for changes and improvements
• Provide subject matter expertise during the development of standard operating procedures for areas identified as a potential risk or vulnerability to the Bureau’s management control structure, particularly about, but not limited to, implementing agreements, procurement, evaluation, program management, etc.
• Assist subject matter experts (SMEs) with the development of training modules for INL-sponsored training workshops and distance learning courses based on policies and procedures
Outreach and Customer Service
• Respond promptly to requests for information
• Provide weekly status reports to INL/KM leadership and program office stakeholders on the status of all training development and delivery
• Establish relationships through excellent customer service skills, project management knowledge, and a related understanding of the program office needs and mandates
• Work closely with INL program office staff and managers, as well as the stakeholders at US embassies overseas and other US federal agencies, to provide support on training initiatives
• Interact positively and work cooperatively with team members and points of contact to accomplish assigned work in a timely and efficient manner.
Other Duties
• Take proactive measures to improve the working environment and foster teamwork
• Seek to accomplish tasks in a manner that reduces the burden on management
• Comply with all appropriate regulations, internal controls, and SOPs to protect organizational integrity and prevent unauthorized use or misappropriation of all classified and sensitive (but unclassified) material and equipment in assigned areas; and report security violations/problems to the appropriate authority.
MINIMUM QUALIFICATIONS
• U.S. Citizen
• A Bachelor’s degree from an accredited institution
• Four to six years’ experience in the relevant field
• Demonstrated knowledge of Federal regulations regarding the area of specific need
• Proficient in Microsoft Office Suite
• Demonstrated experience facilitating organizational change
PREFERRED QUALIFICATIONS
• Prior Department of State experience.
• Graduate Degree from an accredited college or university in a related field of international relations, foreign assistance, adult-training, or criminal justice reform.
• Demonstrated knowledge of training best practices
• Demonstrated experience developing and providing training
• Demonstrated skill and ability in managing multiple concurrent activities of varying complexity, including changing priorities and short turnaround times
IMPORTANT NOTE: This is a Best Athlete Selection Process! Please ensure that the required and/or desired experience is reflected on your resume to receive fair and competitive consideration.
Celestar is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, protected veteran status, disability status, gender identity, or national origin.