These are exciting times for Cambridge University Press & Assessment as we modernise our systems and seek innovative ways to improve our products and services. To meet increasing demand, we are seeking an experienced, enthusiastic, and dynamic Operations Support Manager within the Cambridge English Qualifications team. Your responsibilities will include:
1. Leading and supporting team operations by supervising system use, guiding direct reports, and ensuring accurate, timely completion of critical processes.
2. Leading bi-annual documentation reviews, creating, reviewing, updating, and signing off comprehensive and compliant Process Flows and Work Instructions.
3. Assisting Senior Operations Administrators in managing teams and workflows effectively.
4. Planning and reviewing key activities, including peak periods, bespoke sessions, and strategic projects, while identifying and mitigating risks.
5. Driving continuous improvement by reviewing documentation, enhancing processes, and collaborating on effective changes.
6. Fostering team engagement through performance and wellbeing conversations and building relationships with internal teams and external stakeholders to ensure shared understanding of customer needs.
We seek a highly motivated, innovative, and encouraging manager who is detail-oriented, able to work under pressure, and committed to delivering high-standard exam services on time. You should be passionate about helping others realize their potential through empowerment, recognition, and mutual respect. A keen interest in process improvement and a drive to become an expert in your managed processes are essential.
Cambridge University Press & Assessment is a world-leading academic publisher and assessment organization, part of the University of Cambridge. We are an approved UK employer for sponsorship under the Skilled Worker visa route. Please consult the gov.uk website for eligibility guidance.
Joining us offers an opportunity to pursue your potential within a collaborative environment committed to diversity, continuous learning, and societal impact. We welcome applications from all backgrounds and communities, valuing diversity of thought and approach.
We support our employees with competitive salaries and a flexible rewards package, including:
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4x salary
* Green travel schemes
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