Job Description:
Key Responsibilities:
Document existing support processes with precision and clarity.
Develop and execute a comprehensive cross-training program for the L2 team to ensure seamless coverage in your absence.
Actively participate in the transition of the business onto the ServiceNow platform.
Establish and manage a robust support system for the business, ensuring all processes are built from scratch and tailored to meet business needs.
Independently seek out necessary information and resources to effectively support and manage operations.
Produce high-quality support documentation that is clear, concise, and easily understandable by various stakeholders.
Required Skills and Qualifications:
Strong expertise in C# ...