Job title: Swim Administrator (Multi site)
Contract: Full time, Permanent
Salary: £12.21 p/h, £25,494.48 per annum
Reports to: Swimming Coordinators
Job role:
The Swim Administrator will support the site Swimming Coordinator in the delivery, administration, and continuous improvement of the Learn to Swim Programme across the contract. This role is ideal for an individual who is passionate about swimming development, highly organised, and motivated by supporting programme growth, customer experience excellence, and operational efficiency. The Swim administrator plays a key role in ensuring the smooth day-to-day running of the swimming programme while contributing to its commercial success and sports development objectives.
Primary objectives for the role be:
* Support the Coordination of swimming programme across the contract.
* Assist with ensuring the swimming programme is operated in accordance with the National Teaching Plan.
* Help implement and maintain the swimming lesson brand standards across all sites.
* Forge positive working relationships with the local Swimming Clubs to benefit the Learn to Swim Programme and swimming in general.
* To maintain a high level of knowledge within the swimming industry and keep abreast of changes within the industry through the reading of literature and attendance of Continuous Professional Development seminars.
* Support on the booking system is updated each term and all associated work that relates to enrolment and payments.
* Assist with the development and retention of swimmers within the Learn to Swim Programme.
* Support compliance, quality assurance, and continuous improvement initiatives.
The Swim administrator will focus day to day on the following tasks:
* Coordinate and liaise with the swimming coordinator about possible changes/improvements to the programmes.
* Coordinate and liaise with Swimming Instructors regarding timetable amendments.
* Keep abreast of attendance figures, change to public demand and maximise profit.
* Ensure all paperwork and processes are followed correctly across the contract.
* Ensure information required is input on to the membership system correctly.
* To ensure non paying direct debits and cash/card customers are chased and money recovered across the contract.
* To ensure programme exit surveys are being completed.
* Attend regular Sports Development and regional ASA club meetings representing the contract.
* Liaise with the Swimming Clubs on talent identification and possible exit routes from learn to swim to club swimming.
* To undertake any other duties as reasonably required by your Line Manager and other Senior Management.
THE CANDIDATE:
Qualifications and skills:
* The candidate must demonstrate extensive knowledge of learn to swim programmes and the ASA National Teaching Plan. Abilities in teaching and managing a team of staff is also essential.
* The candidate must be a fully qualified Level 2 Swimming Teacher.
* Ideally an NPLQ and First Aid at Work certificate
Personal:
Among the personal characteristics sought the applicant:
* Must be an excellent communicator with the ability to effectively communicate with people at all levels.
* It is essential that the applicant is self motivated and focused on achieving target driven objectives.
* Have a friendly and approachable manner to ensure positive relationships are formed with key partners and stakeholders.
DBS
The position of Swimming Coordinator may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS check, it may be necessary for the post holder to be submitted for a DBS check.
ABOUT US:
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
Our Values ( FACE)
In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we:
* Focus on the Customer
* Approach everything systematically
* Collaborate to achieve
* Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.