As Wellness Coordinator at BaptistCare's Gracewood Village in Kellyville, you will be the person residents turn to when they need support, guidance, or simply someone in their corner. You will assess their needs, connect them with the right services, and build genuine relationships that make a real difference to how they experience life in the village. This is a Monday to Friday, full-time role in a close knit village community. You will work alongside our Care Facilitator on site, which means you'll have a strong support network around you and a genuine team dynamic from day one. About the Role: You will be the primary wellness and support contact for residents across Gracewood Village, working closely with the on site Care Facilitator. Your focus is on understanding each resident as an individual and making sure they have access to the services and support that help them live well and independently. Assess the individual support needs, goals, and wellbeing of residents across the village Develop and maintain support coordination plans and connect residents with appropriate services Raise awareness of available services including at-home support, and facilitate referrals to Home Care where needed Support residents to self-manage and maintain positive relationships with carers and family members Liaise with government agencies, community organisations, and external service providers on behalf of residents Maintain accurate, timely case notes, documentation, and records Provide regular updates to the Village Manager on changes to residents' situations Foster a village environment that supports resident participation, inclusion, and wellbeing Why Join Us? At BaptistCare, we value our employees and foster a positive, inclusive work environment. We offer competitive salaries, tax-free salary packaging up to $18,550*, discounted gym memberships, and novated car leasing. Enjoy work-life balance with flexible arrangements and additional leave options. Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice. Advance your career with study assistance and access to learning and development programs and courses like LinkedIn Learning! About You You are a genuine people person, self motivated, and someone who thrives in a role where every resident interaction matters. Experience in the at-home or community care sector is preferred, though we welcome applicants from broader aged care, retirement living, or allied health backgrounds. Minimum 3 years experience in Retirement Living, Residential Care, Home Care, Community Services Experience in the at home care sector is highly regarded Demonstrated ability to provide effective, individualised support and achieve positive outcomes for residents Strong interpersonal and communication skills, written and verbal High level of empathy, patience, and tenacity when working with residents and their families Competence in service assessment, care planning, and documentation Intermediate to advanced proficiency in MS Office and Outlook Current NSW Driver's Licence National Police Check (or willingness to obtain) About Us: BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical. BaptistCare – Inspired by Jesus to champion care for all. Recruitment agencies please note : This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.