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Part- Time Evening Room Attendant, London
Client: Raffles
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: bf611ee5f770
Job Views: 12
Posted: 17.06.2025
Expiry Date: 01.08.2025
Job Description:
Scope Of Position
To deliver evening service, ensure cleaning, maintain guest rooms and corridors up to Raffles standards. Ensure turn down service is delivered timely and according to guest preferences. Maintain cleaning equipment and storage rooms to ensure an outstanding 5-star environment and seamless guest experience. Work closely with the night Porter to provide necessary supplies and amenities, maximizing guest satisfaction through intuitive service. Act as an ambassador of Raffles Values during interactions with guests and colleagues.
Responsibilities
Operation
* Provide timely turn down service according to guest preferences.
* Support morning shift with cleaning upon guest arrival.
* Maintain cleaning equipment in good condition.
* Report any loss/damage to linen, furniture, fixtures, or equipment to supervisor.
* Use appropriate cleaning chemicals as per standards and training.
* Ensure service area is stocked with necessary products and always clean.
* Report issues like equipment and light bulb damage promptly.
* Report and handle lost property according to policy.
* Perform duties with care, ensuring guest satisfaction.
* Respect guest privacy by maintaining quietness and respectfulness.
* Maintain a clean, efficient “5 Star” floor section aligned with Raffles standards/LQA.
* Participate in daily departmental meetings.
* Perform additional duties in absence of line manager or senior staff, including working in different departments or restaurants.
Health and Safety
* Report and rectify hazards immediately.
* Be familiar with departmental Fire, Emergency, and Bomb procedures.
* Ensure safety of persons and property by adhering to laws and ordinances, and anticipating hazards.
* Promote awareness of Health and Safety in all tasks and activities.
Qualifications, Skills & Experience
Essential
* Exceptional cleaning and service skills with attention to detail.
* Enthusiasm and commitment to delivering top service and experiences.
* Ability to work within a team.
* Professional appearance and grooming.
* Proven high service levels under pressure.
* Excellent communication and customer service skills, written and spoken.
* Strong time management, multi-tasking skills, and professionalism.
* Willingness to contribute to a 24-hour operation when needed.
Desirable
* Experience in luxury hotel environments with LQA, Forbes 5*, or similar standards.
Additional Information
Why join Raffles?
Benefits include competitive salary, 28 days holiday (including bank holidays), length of service awards, Life Assurance, enhanced sick/maternity/paternity/adoption pay, free dry cleaning, season ticket loans, employee discounts, development programs, and more.
Raffles Values:
Be You: Show creativity, innovation, and enthusiasm.
Be Kind: Demonstrate humility and generosity.
Be Happy: Uplift colleagues and guests with positivity.
Be Confident: Share knowledge and skills openly.
Have Your Purpose: Care and responsibility to make a tangible impact.
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