1. Working knowledge of Windows 11 and Microsoft 365 applications.
2. Excellent opportunity to develop hands-on first-line IT support skills.
About Our Client
The organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency.
Job Description
3. Provide first-line IT support to users via phone, email and service desk tools
4. Log, own and resolve incidents and service requests within agreed SLAs
5. Troubleshoot and diagnose hardware and software issues
6. Escalate unresolved issues to senior IT colleagues following defined procedures
7. Support and maintain a mixed endpoint environment including Windows, iOS, printers and phones
8. Deploy approved software and hardware and carry out user administration tasks
9. Assist with internal moves, equipment setup and configuration
10. Maintain accurate documentation and update tickets clearly
11. Participate in a shift rota as required
The Successful Applicant
12. Experience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environment
13. Working knowledge of Windows 11, including basic deployment support
14. Working knowledge of Microsoft 365 applications and administration
15. Experience with Active Directory and Azure/Entra user management
16. Familiarity with service desk or ticketing tools (e.g. Jira Service Desk)
17. Experience supporting desktop/laptop hardware and using remote support tools
18. Strong communication skills and a professional, customer-focused approach
19. Organised, flexible and able to manage workload in a fast-paced environment
What's on Offer
20. Competitive daily rate between £100 to £130 inside IR35.
21. Temporary role offering flexibility and valuable industry experience.
22. Collaborative and supportive work environment.
Apply now to take the next step in your career.