(Snr) Systems Engineer
Relevant Five is partnering with a global provider of content and media solutions. Due to rapid expansion in the UK, they are now hiring for a strong Systems Engineer. This role can be mid-level or Senior.
You will manage system integration, operations, and upgrades, and act as the key technical contact for both internal teams and customer stakeholders.
Key Responsibilities:
Implementation & Deployment
* Lead deployments at U.K. retail sites, from setup and testing to go-live.
* Configure media players, displays, and network integrations
* Customise scheduling, content workflows, and device settings per customer needs.
Platform Maintenance & Optimisation
* Ensure the health and availability across all U.K. deployments.
* Monitor system performance, device connectivity, and content delivery.
* Troubleshoot and resolve issues to maintain high uptime and reliability.
* Coordinate and implement software updates, patches, and configuration changes.
Systems Integration & Scaling
* Integrate with customer systems (POS, inventory, data feeds, APIs).
* Support cloud, on-prem, or hybrid infrastructures.
* Provide technical leadership on scaling the footprint to new stores or locations.
Technical Support & Troubleshooting
* Serve as the main technical contact in the U.K., supporting both internal teams and key customer stakeholders.
* Diagnose and resolve technical issues across hardware, software, and networks.
* Collaborate globally and escalate complex product issues as needed.
Customer & Stakeholder Collaboration:
* Build strong relationships with customer IT and operations teams.
* Deliver training, documentation, and best practices.
* Participate in operational reviews and performance reporting.
Requirements:
* Strong systems engineering, IT operations, or digital signage deployment.
Proficiency in:
* Linux and Windows environments
* Networking (TCP/IP, VPN, firewalls, proxies)
* Familiarity with integrations, APIs, and basic scripting (Bash, PowerShell, Python).
* Strong analytical and troubleshooting skills.
* Excellent communication skills with technical and non-technical audiences.
Bonus Skills
* Background in Digital Signage, Retail Technology or content delivery.
* Experience with cloud platforms or virtualised systems.