We are seeking an organised and customer-focused Service Desk Controller to join our clients' growing Service & Operations team. Acting as the central point of contact between customers, engineers, workshop staff, and management, you will coordinate service activities, schedule engineers, manage customer communications, and ensure the smooth delivery of maintenance and repair services.
Key Responsibilities:
* Coordinate and schedule service requests, maintenance visits, and breakdown call-outs.
* Dispatch engineers efficiently and monitor workloads to meet service targets.
* Provide customers with service updates and resolve queries professionally.
* Create and manage service jobs, ensuring accurate records and documentation.
* Liaise with engineering, workshop, and parts teams to support operational efficiency.
* Assist in achieving key performance targets relating to response times, utilisation, and customer satisfaction.
What We're Looking For:
1. Previous experience in a service desk, scheduling, or coordination role.
2. Strong organisational, communication, and customer service skills.
3. Experience within engineering, aut...