Job Ref: INT23726
Branch: Mercure Birmingham West Hotel
Location: Mercure Birmingham West Hotel, West Bromwich
Salary/Benefits: £12.40 per hour with uncapped incentives
Contract type: Casual
Hours: Part Time
Shift pattern: Mixture of mornings/days/evenings including weekends
Hours per week: As required
Posted date: 21/08/2025
Closing date: 02/10/2025
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward you for your contributions
* Flexible working opportunities
* Staff meals on duty
* Starting salary above national minimum wage
* Career and lifestyle breaks – Allowing you to take time off for key life events.
* Free staff parking
A day in the life of…
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.
As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
* Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
* Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
* Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
* Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
**Please note that we will only be accepting applicants who are age 18 or above**
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'
So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Mercure Birmingham West is ideally located in the heart of West Bromwich, perfect for leisure and business stays. We are less than 5 miles from Birmingham City Centre and only a stone's throw from West Bromwich Albion Football Club. We're situated just off the M5, so you'll have no issues getting around if you want to explore further afield. At the end of a busy day exploring Birmingham, return to bright and spacious rooms to relax with a drink or bite to eat.
We have 17 versatile and recently renovated meeting rooms, ideal for meetings, conferences and events. All are equipped with new furniture and the latest ClickShare audio-visual technology. After hitting the gym, head to the sauna or steam room before taking a dip in our indoor pool.
The hotel is well located for both international and domestic travellers arriving into Birmingham Airport or those visiting the National Exhibition Centre (NEC). Warwick, Stratford-upon-Avon and Worcester are also within reach from the hotel.