Based at: Hartlebury Transport Office Reporting to: Distribution Manager Job Purpose: To manage and coordinate all aspects of product installations, ensuring that in-house and third-party resources are efficiently allocated, customer requirements are met, and all internal processes, reporting, and compliance obligations are maintained. Key Responsibilities: Installation Coordination: Allocate daily work to installation teams and third-party contractors, ensuring full coverage or suitable alternative assignments. Schedule all home installation orders with customers. Liaise with transport to organise delivery of scheduled installations. Monitor andmaintainjob completion records, including on-site visits when necessary. Contractor & Team Management: Take calls from fitters and contractors to resolve concerns or issues. Manage relationships with contractors across the UK, including OBS, Service Team/PureGB,FlatPackProfessionals, and WestMidsInstalls. Regularlyidentifyand onboardadditionalcontractors in under-served regions. Ensure contractor compliance with Health & Safety requirements, training, and driving assessments. Internal Liaison: Assistwith queries in the Installation inbox and support Customer Servicesregardingproduct issues. Liaise with Sales, Marketing, and NPD departments on internal work or external events (shows, stores). Coordinate with Health & Safety on required training. Procurement & Accounts: OverseeDocuwareinvoices for supplier purchases and business accounts (Screwfix, Travis Perkins, fuel, vans, hotels). Manage PPE and uniform ordering for all installers. Oversee and reconcile monthly credit card statements and P&L reports. Manage toll accounts and other operational costs. Fleet & Equipment Management: Book van servicing and repairs as needed. Manage contracts with ALD and Northgate. Reporting & Administration: Prepare weekly installer hours spreadsheet andsubmitto payroll. Proof-check P&L and Installation Revenue spreadsheets to ensure accuracy of job costs and revenue allocation. Assistwith annual budget preparation. Skills & Competencies: Strong organizational and multitasking abilities. Excellent communication and relationship management skills. Proficiencyin Microsoft Office (Excel, Word) and familiarity with ERP/accounting systems (Docuwarepreferred). Attention to detail and accuracy in reporting. Ability to work independently and under pressure. Knowledge of Health & Safety regulations and compliance requirements. Experience & Qualifications: Previousexperience in operations, installation coordination, or contractor management preferred. Experience managing teams, scheduling, and coordinating field-based operations. Familiarity with vehicle fleet management and procurement processesadvantageous. Key Accountabilities: Ensure all installation jobs are scheduled andallocatedefficiently. Maintainaccuraterecords of installations, resources, and costs. Resolve customer and contractor queries promptly. Monitor contractor performance and compliance. Contribute to the accuracy of financial reporting and budget tracking. Benefits: You will benefit from a full induction programme and training. Competitive remuneration packages include a BHSF Health Cash Plan, Discounts and Cashback in shops and other places nationwide, discounts on gym membership, and access to a 24/7 Employee Assistance Programme. A full list includes: Your 21st, 50thand 60thbirthday off (when falling on a workday) Your own or childs graduation off (as above) Online Training Courses to suite your role and business needs Staff discounts Employee Intranet and Wellbeing Hub Access to our company benefits portal offering 24/7: Free Telephone Counselling Support Personal legal and financial information Health advice for medical and wellbeing issues Access to Dental Insurance and Health Cash Plans Mygym discounts Cashback for major brands Workplace Individual Savings Accounts (ISA) Our Worcestershire office is commutable from Birmingham, Worcester, Kidderminster, Cheltenham, Evesham, Droitwich, Bromsgrove.