Customer Support Associate
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About the Company
Emma is the app to manage all things money. Our mission is to empower millions of people to live a better and more fulfilling financial life. Emma was founded by engineers, who are extremely focused on coding, product and data. These are the three pillars on which we want to build a strong tech culture and fix personal finance once for all. We have raised more than $8m+ to date to build the one stop shop for all your financial life. Our investors include Connect Ventures, Kima Ventures, Aglaé Ventures, and several angel investors. Alongside them, several angel investors have decided to take part in this journey.
At Emma, We Are
* Bold
* Determined
* Focused
* Autonomous
We are a high-performance team and we run the company like a professional sports team. We expect each and every team member to move fast, have ownership over their work and hold each other to a high standard. If you're not driven to own your work, execute swiftly, and innovate constantly, this isn't the right place for you.
Responsibilities & About the Role
* Provide exceptional customer support across all communication channels
* Grow and engage our social media community by responding to user questions and fostering positive interactions
* Gather insights from user interactions to inform product and content strategy
* Share community feedback with the product team to help shape new features and improvements
About You
* 1+ year of experience in customer service
* Experience with technical support
* Excellent organisational skills
* Outstanding relationship‑building skills
* Experience and interest in startups
Bonus
* Experience with Crisp (or similar - Intercom, Zendesk…)
* Experience with financial services
Our Process
1. Phone call with internal recruiter
2. Take‑home test
3. 2nd call with a member of the team
4. Onsite interview with CEO
Our Benefits
* ⚕️ Private Medical Insurance
* 💰 Pension Contribution
* 👫 Employee Referral Scheme
* 📱 Emma Ultimate Subscription
* 💻 MacBook and Cursor AI
* 🚲 Cycle to Work Scheme
* 🏝️ One‑month sabbatical every 5 years
* 🍻 Regular Socials
To facilitate communication, productivity and speed, we work from the office Monday to Friday. This is not a hybrid role. Please only apply if you can certainly meet this requirement. Our office address is: 1st Floor, Verse Building, 18 Brunswick Place, London N1 6DZ.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
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