Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council shares services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
This is a new post to lead the Temporary Accommodation Team that is responsible for providing temporary accommodation for people who are homeless. Working closely with the Homeless Team to support those living in temporary accommodation and ensure their temporary homes are safe and suitable. It will be a busy role, in a fast paced environment so the successful candidate will also need to be able to meet deadlines, prioritise their workload, and work as part of a high performing team.
The Role
* To deliver the Council's temporary accommodation homelessness service compliantly and with a high degree of efficiency
* Provide direct line management and leadership to the Temporary Accommodation Team
* To provide outstanding customer services to all customers, colleagues, partners, elected Members etc, by building trust, taking responsibility and assuming ownership of issues, actively listening, communicating with empathy and being flexible and adaptable to meet the needs of others
Key Requirements
* To have sound technical knowledge and experience of providing homelessness temporary accommodation under legislative and regulatory frameworks
* Lead on key decision on making in license breaches and attending evictions
* Support the team to maximise income collection with an effective arrears' recovery process
* Support the team in their continued professional development
Skills & Experience
* A minimum Level 3 qualification related to housing management and social housing practice
* At least 3 years demonstrable experience specific to the role, or demonstrable experience, with transferable skills within the housing sector
* At least 2 years relevant and recent experience in a senior or managerial role
Additional Information
The Councils offer a range of staff benefits:
* Local Government Pension
* Generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
* Flexible working, where appropriate
* Employee Assistance Programme
* Access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
What next
Need further information? please contact Joanne Mallaband 07508749826 or email joanne.mallaband@bromsgroveandredditch.gov.uk or recruitment@bromsgroveandredditch.gov.uk
Closing date for receipt of completed applications: 14 April 2026 (Midnight)
If this role interests you please use the 'Apply Now' button
For a full list of our current vacancies why not visit our WM Jobs Recruiter Page
Attached documents: Temporary Accommodation Team Leader JD PS.pdf
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