Job Type: Permanent Location: London (3 days onsite per week) Start Date: Mid-February 2026Client: Media companyOverviewOur client is hiring a Senior Salesforce Administrator to lead the stability, optimisation, and ongoing development of its Salesforce platform. The role supports a complex Service Cloud and Zuora subscription environment and plays a key part in client’s AI-driven transformation, including Agentforce for Service and Einstein for Service.You will own advanced BAU work, act as a Salesforce SME, and collaborate with developers, QA, and business stakeholders to deliver scalable, resilient solutions while helping shape client’s AI roadmap.Key ResponsibilitiesOwn advanced Salesforce administration and complex BAU support.Design, build, and optimise Flows, automations, and error handling.Troubleshoot complex issues across integrations, APIs, and Zuora/MPP subscription logic.Manage releases with developers, including deployments and sandbox alignment.Lead configuration and expansion of Agentforce for Service (agents, actions, reasoning, testing).Support Einstein for Service features (Email Drafts, Article Recommendations, Case Wrap-Up, Case Classification, Copilot Actions).Work with business stakeholders to translate requirements into scalable Salesforce solutions.Maintain platform health, data quality, governance, and documentation (Jira/Confluence).Support training and adoption of AI and automation features.Skills & ExperienceEssentialStrong Service Cloud experience in complex environments.Expert-level Flow design and troubleshooting.Experience with deployments, devops/change sets, and sandbox management.Strong understanding of Salesforce data models, APIs, Omni-Channel, and case routing.Experience in a senior admin or advanced second-line Salesforce role.Strong stakeholder communication and Agile delivery experience.DesirableExperience with Agentforce OR Einstein for Service.Knowledge of Zuora or subscription platforms.Exposure to Data Cloud or Next Best Action.Agentforce Specialist or relevant Trailhead certifications.