Lead Generation Team Manager
Working Monday to Friday, 37.5 hours per week. £32,926 plus a competitive bonus structure.
We are currently recruiting a Team Manager to join the Lead Generation team in our Tamworth Contact Centre.
As a Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for recruitment, selection, and ongoing performance and development of the team, fostering a culture of empowerment where every sales and service opportunity is realised.
Responsibilities
* Directly manage and motivate up to 12 Lead Generation Executives.
* Ensure each individual is fully developed to their maximum potential.
* Support the Operations Manager in delivering the strategic plan for the department, including participation in projects as required by the business.
* Support and identify opportunities to improve revenue and customer experience.
* Responsible for sales pipeline prospecting.
* Energise the team to fully participate in incentives and process improvements, ensuring clear goals.
* Coaching, advisory, co‑ordinating and delivering.
* Explain goals and objectives clearly and deliver important messages to teams.
* KPIs aligned to our business objectives will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.
About You
You’ll be a natural people person and problem solver with a real drive to deliver results. Below are the key qualifications and attributes:
* Minimum 2 years' experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.
* Results oriented – confident, self‑motivated and positive attitude with strong commercial awareness.
* Customer‑centric approach to business in all dealings with customers, peers, staff and suppliers.
* Ability to proactively give feedback and act on feedback given – championing a coaching culture.
* Computer literacy, confident user of Microsoft Office applications (Excel, Word, PowerPoint, etc).
* Excellent communication, influencing and negotiation skills, both written and verbal.
* Outstanding planning and organisational skills, ability to work under pressure and prioritise in a deadline‑driven environment.
* Role model Brakes values at all times.
* Ability to build and maintain good working relationships at all levels.
* Leads, inspires and promotes confidence within a team.
* Exceptional customer handling skills and experience with strong problem‑solving capabilities.
Benefits
* Competitive salary.
* Huge discount on all sorts of lovely food and award‑winning products.
* Generous holiday allowance, with option to purchase more.
* Recognition awards and incentives.
* Pension.
* Real career opportunities as part of Sysco, the world's leading foodservice business.
* Excellent career development.
* Discounted products and services.
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