Overview
An exciting opportunity has arisen for an enthusiastic, dynamic, forward-thinking Administration Manager to join the Administration Senior Management Team at the Adult Forensic Service. Our Forensic Mental Health service provides treatment, rehabilitation and aftercare for people who are mentally unwell and who are in the criminal justice system. Our wards specialise in each part of a service user's recovery and aims to prepare the person for life in the community.
This role involves working together to support the Administration & Operational Support Manager with the day to day running of the administration services and support with the delivery of the National Key Performance Indicators (KPIs). This role gives you the opportunity to focus on service change & improvement and implement any required service improvements.
The ideal candidate will be highly organised, efficient and work well under pressure. You will have strong HR and leadership experience and also of managing a large group of staff. You will be expected to manage your own workload whilst managing, monitoring and delegating the activities of the administration teams across the Adult Forensic Service.
Responsibilities
The post holder is responsible for the delivery of high-quality management of the Division Administration Services including, but not exhaustive of Administrative Supervisors, Medical Secretaries, Team Secretaries, Ward Administrators and Management Secretaries/PA's within your managed area. The post holder will assist the development of staff teams to ensure quality of service and all performance targets are met.
The post holder will also ensure that achievement of the national standards are met within their area and provide a confidential, efficient and service user friendly approach to each service within the division.
You will provide admin management to support the administration teams and will be responsible for developing administrative systems to ensure robust monitoring of the service.
You will work as part of a wider multi-disciplinary team to ensure the effective running of the service. The role includes staff development, reviewing, maintaining, and developing new standardised operational processes, policies and procedures, working with the Operational Services & Performance Manager to implement and embed into day-to-day practice.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Details
Date posted: 01 September 2025
Pay scheme: Agenda for Change
Band: Band 5
Salary: £31,049 to £37,796 a year per annum pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: 437-7346355
Job locations
* Riverside Centre
* Prestwich Site
* Prestwich
* M25 3BL
Job responsibilities
See attached detailed job description and person specification.
Staff benefits
* Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holiday
* 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
* Excellent pension
* Cycle to work scheme
* Salary sacrifice car scheme
* Wellbeing programme
* Blue Light Card Discounts
Person Specification
Education/Qualifications Essential
* Must be educated to degree level or equivalent knowledge gained through relevant experience.
* Management qualification or equivalent.
* Advanced skills in the use of all packages within Microsoft Office, i.e. Excel.
Desirable
* Working knowledge and training of all Trust systems and IT systems
Experience Essential
* Managing change in a controlled environment
* Contact with service users
* Extensive experience of line management of individuals, and teams
* Experience of using office equipment
* Working in a confidential environment
* Previous experience working in a customer care environment
Desirable
* Experience of working in an administration management setting
* Experience of managing resources efficiently
Skills and abilities Essential
* High communication standards, with the ability to speak to people in a polite, courteous and friendly manner
* Time Management
* Team building skills and relationship building
* Prioritisation of tasks
* Proven organisational skills
* Problem solving skills
* Excellent report writing skills
* Excellent negotiation skills in dealing with difficult situations
* Excellent judgemental and analytical skills
Desirable
* Patient administration background
* Knowledge of the patient administration system
Compliance
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.
Employer details
Employer name: Greater Manchester Mental Health NHSFT
Address: Riverside Centre, Prestwich Site, Prestwich, M25 3BL
Employer's website: https://www.gmmh.nhs.uk/
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