Patient Pathway Officer - Gastroenterology
The closing date is 23 June 2026
Work within a specific clinical area to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs.
Support the Patient Pathway Co-ordinator in providing administrative support to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors.
Support the Patient Pathway Co-ordinator, clinical team, Operational Manager and other divisional managers in ensuring the specialty can deliver safe and effective services whilst also ensuring compliance with contractual access targets such as the 18 weeks referral to Treatment target.
As required, provide cross-cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is maintained at all times.
Main duties of the job
- Support the delivery of administrative processes alongside other patient pathway coordinators to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
- Utilise computerized tracking systems to locate case notes and investigation results.
- Ensure patient information is maintained and updated on the appropriate patient information system.
- Re‑arrange/book patient appointments as required.
- Support the Patient Pathway Co‑ordinator to set up, review and adjust clinics in liaison with appropriate clinicians to ensure they meet the demands and expectations of patients and other stakeholders.
- Support the Patient Pathway coordinators, Divisional Managers and Clinicians in coordinating clinic capacity including liaising with patients etc. in relation to clinic cancellations and rebookings.
- Participate in the induction of new Administration staff within core team and across the Trust and functions within role.
- Provide cross‑cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is always maintained.
Experience
- Experience of working in a hospital environment
- Experience of using Electronic Patient Record System (EPR)
- Experience of working in a high‑pressure environment
- Experience of working in a medical department
Qualifications
- Educated to GCSE standard including maths and English or equivalent
Job Skills
- Computer literate
- Able to work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer
Mid and South Essex NHS Foundation Trust
£24,937 a year (Pro Rata for Part Time)
