Pensions Support Assistant (18/944) (Fixed Term)
Dumfries
Our Pensions Team is expanding, and we’re looking for keen and conscientious individuals to join us in developing our service and achieving our goals. This position is fixed term for up to 4 years
This post may be suitable for attachment. Agreement from your line manager must be sought before applying for this post.
We administer the Local Government Pension Scheme (LGPS), delivering a variety of services to our members. This role entails acting as first point of contact for our team, helping members and stakeholders as appropriate, as well as supporting our team internally to deliver our key priorities. You will be joining an already busy team as we take on new challenges and enhance our ways of working.
We need someone who is keen to learn, works independently, and has experience in the use of technology. This is a new role, and you will provide vital support to the wider team to ensure we deliver excellent customer experience and roll out new digital enhancements and key projects.
Here’s an insight from two of our current team members:
“Since joining Pensions my eyes have been opened to how vast a subject Pensions is and how much knowledge there is to gain, with every day being a learning day. Working in Pensions is extremely rewarding as it challenges your brain through the level of calculations and detail, as well as allowing you to provide support to members. I thoroughly enjoy being part of very a customer focused and supportive team.”
“I joined the Pensions Team over a year ago with very limited knowledge of pensions administration, and I’m still learning every day. Every day is different; this ever-changing nature of the job means you will never be bored! As a Team we have a specific focus on Wellbeing and have dedicated check in sessions. They are a chance to step back, reset and refocus, prioritising the Team's mental wellbeing.”
Requirements
Our team currently operate a hybrid working arrangement, with the expectation to work together in our Dumfries office two days a week and the rest of the time from home.
Applicants invited to interview will be asked to complete a short activity ahead of interview date, as well as an exercise on the day. Interviews will be held in person. The successful candidate will require a basic Disclosure Scotland check.
With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions
Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.
We would encourage those interested to contact the team to discuss the role in more detail.
For further information please contact Sarah Aitchison on 01387 273855 or by emailing Sarah.Aitchison@dumgal.gov.uk
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