Deputy Manager – Cannock
Job Type: Full-time, 37.5 hours per week
Location: Cannock, Staffordshire
Salary: £26,525.00 actual per annum,
Must be fully flexible over 7 days to include working during our busiest trading days Saturday and/or Sunday up to 37.5 hours per week
Application deadline: 30th September 2025 however may close earlier if over subscribed
Telephone Interview date: 3rd October 2025
Face-to-Face Interview date: 7th October 2025
Are you a highly motivated, dynamic, retail focused individual with a strong flair for fashion and merchandising?
About us
We are Katharine House Hospice, and we're dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible.
We value people – so much so, it's one of our three key values as a charity.
The role
As our Deputy Manager, you'll play a vital role in supporting the Store Manager, who in turn support the whole charity. You will be helping us to deliver first class customer service and maintain shop standards ensuring consistently high standards in the services we offer and how the shop looks.
Our store environment changes every day and the list of duties will be varied, no one day is the same. You can be expected to work between the shop floor and workroom ensuring stock rotation is met. A wide variety of stock is processed through the store including items of furniture, electrical goods, bric-a-brac and books and clothing.
This is a physically demanding position working in a very busy large charity retail superstore, which will include lifting and carrying bags, boxes and items of furniture on a daily basis
What we offer
* Annual leave
33 days per annum, which includes bank holidays (pro rata for part time), increasing after five and 10 years' service.
* Pension scheme
We match contributions up to 7% to a NEST scheme. If you're currently contributing to the NHS pension scheme you can continue to do so.
* Death in service benefit
Reassurance should the worst happen. 2 x salary to your family.
* Employee assistance programme
Providing support for your wellbeing.
* Training and development opportunities
Continuous learning and professional growth.
* Occupational sick pay
Support during times of illness.
* Healthcare cash benefit plan
Contributory plan to help cover health-related expenses.
* Free parking
Skills and experience
We're looking for someone who is professional and approachable and has:
* experience or an interest in retail
* excellent customer service skills
* a positive 'can do' attitude
Join us and make a difference
If you're passionate about people and want to contribute to a mission that matters, we'd love to hear from you. Apply now and help us continue to provide exceptional care and support to those who need it most.
If you'd like to know more about this role, without commitment, please contact the HR Department on
How to apply –
To the link below to submit a CV via indeed
Closing date: 30th September 2025, however may close earlier if over subscribed
Internal applicants should apply via an expression of interest outlining the reasons for your interest and detailing any relevant experience.
Job Description
Area of Work: Retail Department
Responsible to: Retail Store Manager
Mission
"We help local adults with complex, progressive illnesses from diagnosis to the end of life through free, high quality, specialist palliative care, advice and guidance, and we support those close to them."
Department Objectives
Katharine House Hospice provides all its services free of charge to patients and their families. In order to do this, funds need to be raised and Katharine House Retail is key to this, maximising the funds it can raise through the sale of donated items and other merchandise.
Role within the Department
To assist the Retail Store Manager in the running of the store, ensuring its success in meeting all company and department objectives, in accordance with KHH policies and procedures. To deputise in the Manager's absence, leading other members of the management team, and store personnel, including volunteers.
Function and Responsibilities
Specific Objectives
The post holder will assist the Retail Store Manager in driving the performance of the store by:
* Deputising for the Store Manager, during holidays, days off and other absence
* Reaching sales targets and maximising sustainable profits
* Ensuring maximum opportunity has been exhausted from each product range.
* Ensuring an efficient turnover of stock which has been donated by members of the public. A wide variety of stock is processed through the store including items of furniture, electrical goods, bric-a-brac and books and fashion
* Exploring opportunities that will add value and/or generate income.
Working weekends (and Bank Holidays) this dynamic environment changes every day and the list of duties will be varied, no one day is the same.
The role could be broken up as follows;
* 80% in the sort room / shop floor areas
* 20% administration / attending meetings.
You will be expected to contribute to operational objectives and participate in the training, coaching, appraising and scheduling of employees and communicate tasks daily to meet expectations.
Key Tasks and Responsibilities
Sales
* Achieve profit targets by maximising sales and minimising costs
* Ensuring the highest standards of customer service at all times, dealing with any issues efficiently
* Supporting any promotions as directed by the Retail Store Manager/Retail Operations Team
* Actively encourage Gift Aid donations, from every donor, managing the process within the store, adhering to Gift Aid compliance at all times.
Shop Appearance
* Maintain a high standard of presentation throughout the store
* Maintain a high level of customer service standards at all times
* Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises
Stock
* Actively encourage the public to donate saleable stock when needed
* Ensure there is adequate flow of fresh stock from the stockroom to the shop floor, and a continual availability of stock for key departments at all times
* To sort, grade, steam (store specific, after training), ticket and price stock
* Manage in conjunction with the Transport Co-ordinator, the efficient use of KHH drivers, external contractors, for the following:
o Furniture collections and deliveries
o Shop to shop stock transfers
o Waste destined for the tip
o Uplift of stock for recycling
* Ensure the store is correctly managed and organised in accordance with safety procedures
* This role will demand moving a lot of stock on a daily basis, including heavy items
* Select and price stock at a consistent level
* Ensure that the store is compliant with legislation and KHH policy surrounding the sale of goods
Staff and Volunteers
* Actively recruit volunteers and provide training so that they are able to perform their jobs efficiently, safely and effectively
* Provide training and development for paid staff to enable them to perform their jobs efficiently and effectively in accordance with recruitment policy
* Help to organise a rota to ensure the store runs effectively, with shop floor and stockroom tasks being fairly allocated to the team.
* Ensure the store adequately staffed at all times in order to maintain appropriate levels of service
* Create an organised, safe and pleasant working environment for staff and volunteers
* Inform the shop team of business communications, promotions and information relating to Katharine House
* Ensure that all staff and volunteers comply with Katharine House policies and procedures
* Carry out staff appraisals as directed by the Retail Store Manager, which may also include the Retail Assistant Manager.
* Ensure all training is completed by designated timescales
Administration and Security
* Ensure all relevant administration/ operational systems are completed on time
* Undertake banking in accordance with Katharine House procedures ensuring that cash handling and security procedures are adhered to
* Ensure the security of all KHH stock
* Hold the store keys, ensuring that the store is secure whenever it is left unattended
* Notify the local police, maintenance, Retail Operations Manager in the event of a break in, shop lifting or security incident
* Notify the Retail Store Manager or Retail Operations Manager in the event of a suspected theft or dishonesty by any member of staff or volunteer – this will be treated highly confidential
* Ensure that all staff and volunteers lock purses and valuables away – lockers are provided
* Reply to / send emails as required for the operation – store and own KHH accounts
* Engage with Teams communications daily
Health and Safety (H&S)
* Provide a safe environment for staff, volunteers and the public.
* Lead by example in relation to H&S, complying with legislation and the organisation's H&S Policy and Procedures, this will involve a hands-on approach, for example:
o carrying out practice fire drills,
o overseeing the safe use of equipment
o responding to accidents or incidents to help prevent a reoccurrence
* Ensuring that staff and volunteers are compliant with current H&S Legislation and the organisation's H&S Policy and Procedures
* Report any maintenance or H&S Issues to the Retail Office and maintenance team
* Ensure that all electrical items sold have undergone (and passed) Portable Appliance Testing (PAT) in accordance with Katharine House procedures
* Ensure that all staff are trained and able to arrange stock collections/ deliveries safely
Other Tasks and Responsibilities
* Travel to other organisational premises as and when required, for example
o to attend training courses or meetings
o Supporting other Katharine House retail stores on an occasional basis within a reasonable commutable area
* Any other duties as required for the role and retail operation.
Key Competencies and Skills Requirements
Qualifications
Essential
None
Desirable
A retail background
Competencies
Essential
* Retail experience
* Excellent customer service skills
* Excellent people management skills
* Good interpersonal and communication skills
* An ability to plan work and prioritise, delegating accordingly
* Be flexible, approachable and available
* Ability to use a till
* Computer literate
* An understanding of the importance of H&S legislation & a willingness to attend & successfully pass a relevant training in association with Health & Safety
Desirable
* Own adequately insured roadworthy vehicle (mileage allowance will be paid) when travelling away from your normal base store
General Induction Requirements
* To attend an Induction Training Course held at the Hospice
* Possibly, complete/train, as part of induction, at alternative stores.
* Complete a full Retail Induction Programme
* Complete mandatory training
Post Holder Specific Training Requirements.
* To attend /complete any training courses relating to the development of this position.
* Complete training modules for;
o Gift Aid
o H&S – including Manual Handling
o Blue Stream
o Vantage
* To wear all statutory PPE provided for the role.
Smoking
· Katharine House operates a no smoking policy for all premises.
· Smoking is not permitted in Katharine House vehicles at any time.
Job Revision
The post holder should be aware that this job description is expected to alter at review meetings.
As the Organisation develops the job description will change to reflect the needs of the business.
PERSON SPECIFICATION – Retail Deputy Manager
Qualifications
* Good basic education - Desirable
Experience & Knowledge
* People Management - Essential
* Health & Safety - Essential
* Supervising others - Essential
* Retail background - Essential
* Flexible approach to work - Essential
* Managing people and performance - Desirable
* Working/volunteering in the charitable sector - Desirable
Skills and attributes
* Organisational skills - Essential
* Own transport - Desirable
* Excellent communication skills - Essential
* Able to liaise effectively - Essential
* Able to multi task - Essential
* Able to work to tight deadlines - Essential
* Decision making - Essential
* Hands-on approach - Essential
* Managing conflicting demands - Desirable
* Self-motivated - Essential
* Attention to detail - Essential
* Willingness to keep key skills up to date (to meet legal requirements) - Essential
* Budget management - Desirable
* Provider of training - Desirable
Other
* Flexible attitude - Essential
* Positive attitude - Essential
* Team Player - Essential
* Good interpersonal skills - Essential
* Pride in your work - Essential
* Passionate work ethic - Essential
Job Type: Full-time
Pay: £26,525.00 per year
Benefits:
* Bereavement leave
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
Application question(s):
* Do you require Sponsorship? Please note we do not require sponsorship
* Are you flexible in working weekends?
* Do you have Managerial experience in a retail setting?
Work Location: In person