Overview
Join to apply for the Assistant Store Manager role at Charles Tyrwhitt.
Southampton, England, United Kingdom
The Role
At Charles Tyrwhitt, our purpose is to Make it easy for men to dress well and we work with specialist teams to do so. We are looking for an Assistant Store Manager to work with the team in our Southampton store.
What You Will Be Doing
The Assistant Manager role is a key function in the store's leadership structure. The main objective is to influence and exceed sales targets, maximise KPI goals, ensure an excellent customer service experience, and drive the store\'s operational metrics. You will lead and work with the sales team to identify and exceed sales opportunities, coach performance, build lasting relationships with customers and manage customer appointments (including corporate clients and wedding parties). You will also manage customer feedback with the Store Manager.
You will train the team on CT\'s service and selling standards and encourage the use of all store and business training tools, including commercial reports, VM directives and Tyrwhitt Academy courses, so that all colleagues perform at their best. You will help foster a professional and enjoyable store atmosphere with a solution-led approach.
You will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.
What We Are Looking For
This role specifically requires:
* Previous retail management experience
* Proven ability to lead, inspire and motivate others to achieve high standards
* Coaching and leadership skills
* Highly commercial with strong analytical skills
* Stock management and loss prevention experience
* Knowledge of understanding systems with a good understanding of Microsoft Office
* Strong relationship building skills and stakeholder/customer management
We seek individuals who align with CT\'s ethos and be part of our culture built on the 3 BE\'s: BE the BOSS, BE the CUSTOMER and BE the BEST.
What You Can Expect From Us
* Competitive salary and an excellent quarterly bonus scheme
* Uniform allowance for retail colleagues (refreshed every 6 months)
* An entrepreneurial environment encouraging you to try things and drive the business forward
* Staff discount from your first day, including access to CT and The White Company products
* Cycle to work scheme and relocation packages to support career development
* A fun-loving culture with a dedicated fund for parties, treats, social activities and team building
* A commitment to doing business responsibly with charities and sustainability partners
* The Tyrwhitt Academy for professional development, with product knowledge, customer service training and apprenticeship options
About Charles Tyrwhitt
Our purpose is to “make it easy for men to dress well.” We take care of a chap\'s entire wardrobe with stylish solutions for every occasion. Our flagship store is on London\'s Jermyn Street, with a Global Head Office in London and additional offices and facilities worldwide. We are committed to doing business ethically and sustainably and to giving back to charity and the community.
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