Job Title: Planning Administrator
Salary: £26,509.56 per annum; Hours: 40 per week; Contract: Permanent; Type of Employment: Full Time; Location: Essex County Council, County Hall, Market Road, Chelmsford, Essex, England, CM1 1QH.
We are looking for a Planning Administrator to join us on the Essex County Council account. At Mitie on the Essex County Council account, we deliver fully integrated Total Facilities Management services across a diverse estate of just under 300 buildings. Our teams are responsible for maintaining safe, compliant, and efficient environments, supporting everything from day‑to‑day operations to long‑term asset performance. We bring together a wide range of specialist services including security, workplace facilities management, engineering, projects and landscaping, ensuring a seamless and high‑quality service across the portfolio. Working collaboratively, our people play a key role in supporting the council’s services, improving building performance and enhancing the experience for staff, residents and visitors across Essex.
This position is Monday to Friday 8‑5 at County Hall in Chelmsford. It is a fantastic opportunity for entry level candidates with onsite training or those with experience.
It is a permanent position, providing a fantastic opportunity to be part of a collaborative, forward‑thinking business. You’ll be responsible for managing the Reactive and Planned Preventative Maintenance (PPM) work order processes and ensuring engineers are allocated efficiently to meet contractual obligations.
Key Responsibilities
* Plan, allocate, and dispatch reactive and PPM work orders to engineers, ensuring work is completed within agreed timescales.
* Manage and maintain engineer diaries, ensuring availability and coverage across sites.
* Keep the Maximo CAFM system up to date, ensuring all job details, statuses and comments are recorded accurately and in a timely manner.
* Utilise planning and scheduling software, including Click and other relevant systems.
* Raise purchase orders for the engineering team as needed for parts and service requirements.
* Maintain accurate engineer holiday and absence records to support resourcing plans.
* Attend weekly operational meetings to report on outstanding jobs, KPIs and priorities.
* Contact engineers and subcontractors directly to confirm job details, chase updates and resolve issues.
* Monitor and report on reactive and PPM job delivery, ensuring all contractual KPIs and SLAs are met.
* Escalate any potential service failures or unavailability of engineers to the relevant supervisor or manager.
* Manage documentation including compliance certification and updates to the central compliance library.
* Provide excellent customer service, answering internal and external calls in a professional and timely manner.
* Support the continuous improvement of planning and scheduling processes.
* Be able to travel to a Category 1 site, as part of your duties when required.
What We’re Looking For
* Previous experience in a planning or scheduling role is desirable but not essential – full training provided.
* Experience in a customer‑facing or helpdesk environment is beneficial.
* Strong IT skills, particularly in CAFM systems (e.g. Maximo), Microsoft Excel and scheduling software (e.g. Click).
* A logical and methodical approach to problem‑solving and planning.
* Excellent communication skills – both verbal and written.
* Able to work under pressure and meet tight deadlines.
* High attention to detail and organisational ability.
* A team player who can also work independently.
* Flexible and adaptable to changing business needs.
* Assertive and proactive attitude when handling challenges or delays.
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