*Business Analyst**Do you want to work at a growing Fintech business? *We are on the lookout for a talented and ambitious Business Analyst who is passionate about problem-solving, thrives on challenges, and wants to make a real difference. This is an opportunity to leave your mark, push boundaries, and shape the future of business performance and operational excellence in a competitive retail finance environment.At PayItMonthly, we’re redefining the way customers interact with finance. We need a Business Analyst who is analytical, detail-oriented, and proactive - someone who doesn’t just crunch numbers but turns insights into actions that drive growth, efficiency, and better partner and customer journeys.If you love solving complex business problems, thrive in a collaborative environment, and are excited to see your work make an immediate impact, this is the role for you.*Who we’re looking for?*We need someone with a few years of experience in business analysis or performance management who:* Has strong problem-solving and critical-thinking skills, with the ability to approach challenges analytically.* Can translate data into insights and insights into action, driving measurable business improvements.* Understands end-to-end business processes and can identify opportunities for optimisation, especially in partner onboarding and sales journeys.* Works well with cross-functional teams, including finance, operations, marketing, product, and tech.* Is comfortable working with data tools (Excel, SQL, Power BI, Tableau, or similar).* Can manage or support projects, ensuring initiatives are delivered on time and in scope.* Communicates clearly, turning complex findings into simple recommendations stakeholders can act on.* Can take ownership of tasks and influence business performance direction.* Has an eye for detail but also the ability to step back and see the bigger picture._Desirable: Experience in fintech, financial services, or a high-growth environment. Familiarity with project management methods (Agile/Waterfall) and process improvement tools (Lean Six Sigma)._*What you'll be doing** Analyse performance data and provide actionable insights to drive business growth and efficiency.* Support and lead projects that improve partner journeys, onboarding processes, and overall profitability.* Work closely with cross-functional teams to define business requirements and deliver solutions.* Build dashboards, reports, and models to track KPIs and measure success.* Identify and document business processes, recommending improvements and innovations.* Help translate strategy into execution by providing the fact base for decision-making.* Present findings and recommendations to senior stakeholders.* Stay ahead of trends in business analytics and bring fresh ideas to the table.*Why work with us?** You’ll make an impact. Your insights won’t just be “numbers on a slide” - they’ll shape how we grow, scale, and improve partner and customer experiences.* Work with a driven, passionate team. We’re not afraid of challenges and love pushing things forward.* A culture that values innovation and creativity. We don’t settle for “good enough” - we always aim higher.* Flexible working. Start in the office, then blend remote and in-office work.* Career growth. This role offers the opportunity to take ownership of business performance projects and grow into leadership.* Amazing work environment. Regular social events, a fun atmosphere, and a supportive team.* Competitive salary & benefits. We believe in rewarding great work.*The details...** Salary: £35-42k* Hours: 37hrs a week* Holiday: 22 days + Bank Holidays rising to 30 with service* Location: Cheltenham + remote hybrid flexibility*Benefits:** Casual dress code* Company Events* Pension* Profit share* Help yourself to food and drinks* Cycle to work scheme* Health & Wellbeing programme* Life insurance* Employee Share Scheme* Referral programme* Work from home flexibilityJob Types: Full-time, PermanentPay: £35,000.00-£42,000.00 per yearBenefits:* Casual dress* Company events* Cycle to work scheme* Discounted or free food* Employee stock ownership plan* Life insurance* On-site parking* Profit sharing* Work from homeAbility to commute/relocate:* Cheltenham GL50 1XZ: reliably commute or plan to relocate before starting work (required)Application question(s):* How many years of Business Analysis experience do you have?Work authorisation:* United Kingdom (required)Work Location: Hybrid remote in Cheltenham GL50 1XZ