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Technical services administrator

Maidstone
Permanent
Unify
Service administrator
ÂŁ30,000 - ÂŁ40,000 a year
Posted: 4h ago
Offer description

Technical Sales Engineer / Administrator
📍 Full-time | Permanent | Office-based

We are working with an established business within the wastewater industry to recruit a Technical Sales Engineer / Administrator. This is a varied role combining technical expertise with sales support and customer relationship management.

The Role

You will act as a key link between technical delivery and sales, supporting customer enquiries, preparing accurate quotations, and ensuring solutions are technically sound and commercially viable. The role requires close collaboration with internal teams and customers to deliver high levels of service and support.

Key Responsibilities

* Deliver technical presentations to customers (in-person or virtual)

* Provide technical input to support accurate quotations and solution design

* Act as a key contact for service contract customers, managing enquiries and reporting

* Coordinate responses between operations, planning, and sales teams

* Support customers in selecting appropriate products and systems

* Assist the sales team with enquiries, proposals, and contract negotiations

* Contribute to product development and improvement recommendations

* Troubleshoot technical issues to ensure customer satisfaction

* Monitor and manage shared sales inboxes and incoming enquiries

* Support service and maintenance agreement administration

* Assist with customer feedback, reporting, and marketing content

* Maintain accurate records and support KPI reporting

About You

Essential:

* Experience in a technical sales or technical support role

* Strong communication and presentation skills

* Highly organised with the ability to manage multiple priorities

* Customer-focused with strong problem-solving ability

Desirable:

* Experience using CRM systems (e.g. Salesforce)

* Background in wastewater or building services industries

What’s on Offer

* Competitive salary

* 22 days annual leave + bank holidays

* Private healthcare & income protection

* Company pension scheme

* Onsite parking and gym facilities

* Company events and referral scheme

* Ongoing training and development within a specialist industry environment

If you’re a technically minded professional looking to develop your career within the wastewater sector, we’d welcome your application

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