About Jaja
Our Mission: Empowering our customers to buy, borrow, and build—driven by tech, fueled by data, and built for the future.
Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple
Jaja is an innovative UK-based consumer finance business, launched in 2018 with a digital credit card, and with more solutions in development.
We aim to redefine the consumer finance experience, making it simple, fair, and empowering for our customers.
Why Join Us?
This is an opportunity to impact a growing business and transform the consumer finance industry.
We foster a collaborative environment with experienced industry professionals and tech-savvy innovators. Come as you are and be yourself!
About The Role:
You will join our Disputes and Chargeback team, supporting customers through multi-channel contact (phone, web chat, email) in managing disputes and chargebacks. Our teams are trained to deliver excellent customer service across platforms. We value continuous learning and adaptability, empowering agents to excel. Strong communication skills and the ability to meet SLAs are essential. You will also work with your Team Manager to suggest process improvements.
What’s the opportunity?
You will work in a dynamic, fast-paced environment within a business reshaping the consumer finance industry, alongside passionate colleagues committed to excellence.
Key Accountabilities:
* Handling customer dispute inquiries via calls, emails, and chats, ensuring full resolution and accurate information sharing.
* Resolving customer issues and complaints to ensure positive outcomes.
* Maintaining and updating customer records accurately.
* Communicating clearly to understand needs and set expectations.
* Collaborating across departments to escalate issues and improve services.
* Gathering and sharing feedback to enhance products and processes.
* Following policies, legal, and regulatory guidelines to ensure compliance and high standards.
Essential Skills and Experience:
* Proven call centre experience in a fast-paced environment.
* Experience with disputes and chargebacks, including investigations.
* Solid background in financial services.
* Outstanding verbal and written communication skills.
* Ability to adapt quickly to changing environments.
* Strong organizational and time-management skills.
What’s in it for you?
* Opportunity to make a significant impact in a growing, innovative company.
* Competitive salary and benefits.
* Potential for part-time work to suit personal commitments.
* Pension contributions, bonus potential, private medical cover.
* 25 days annual leave plus bank holidays, your birthday off, and additional leave based on tenure.
* Four times life insurance coverage.
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