As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. You'll be joining one of the highest performing outdoor welcome teams in the country. The Lakes has led the way in helping people enjoy the outdoors for years.
Contract/duration: Fixed term contract, 23 March to 6 September
Hours/working pattern: An average of 3 days a week totalling 540 hours over 24 weeks. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year.
Whilst it won't be every weekend it is important to know that there is a high amount of weekend and bank holiday working. That's when the most visitors are about and that's when you can make the biggest impact.
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
The successful candidate will join Peter and his team as the face of our organisation. Reaching from the shores of Ullswater, to the southern tip of Windermere and across to the Langdale Pikes, the valleys, lakes and fells in the South and East Lakes Landscapes portfolio form some of the most life enhancing landscapes anywhere, attracting millions of visitors each year. We often say that a visitor may spend their whole day on National Trust land but never realise it. We aim to change that by engaging our visitors with a warm welcome and the ability to offer the advice that can turn a good day out into a great one.
You'll work across multiple outdoor locations within the valleys of Langdale, Ullswater, Windermere and Coniston.
What you'll be doing
This role would suit you if you care about the outdoors, want to help visitors get the most out of their visit and can look at the group in front of you and be able to put yourself in their shoes to make the right recommendations and offer the right advice.
Understanding the work we're doing to help keep the Lakes special for everyone and communicating that through stories to help the public understand who we are and what we do is a big part of the role. Growing support for the National Trust through membership is key as it helps grow our supporter base and raises important funds to help deliver our conservation goals.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places