We are urgently looking for an Customer Support Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in management, organizational and prioritization.
Required:
* An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base.
* An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment.
* Fluent written and verbal communication in English are required.
* Excellent communication, listening and analytical skills (mandatory).
* Excellent time management, organizational and prioritization skills.
* General understanding about IOT products and solutions.
* Structured “can-do” approach to open matters and tasks in a demanding environment.
* Methodical and conscientious documentation skills.
* Willingness to develop while identifying opportunities over self-reflection