Salary: £30,000 - 35,000 per year Requirements: Experience in desktop support, particularly with Windows 11/10/7 and Mac OS Proficiency in Microsoft 365 administration (Admin, Exchange, Entra, Intune) Strong troubleshooting skills, especially with email issues and on-premise Active Directory Familiarity with various company applications (Deskbird, KnowBe4, Sophos, Synology, Microsoft Dynamics, Ubiquiti, Meraki, CodeTwo) Excellent organizational skills and ability to manage the IT Support mailbox Ability to liaise effectively with Engineering and maintain IT documentation Experience managing user accounts and group creation in Microsoft 365 Strong communication skills and a customer service-oriented attitude Responsibilities: Provide desktop support for Windows and Mac OS users Manage and respond to the IT Support mailbox, ensuring efficient ticket handling Troubleshoot email issues through Mimecast and Exchange 365 Assist with the setup and maintenance of user accounts in Microsoft 365 Offer remote support to offices globally and ensure newly built laptops are connected to Intune Maintain documentation, user guides, and IT policies, keeping them up to date Manage onboarding and offboarding processes for staff, tracking them effectively Order and maintain stock of printer toner and software licenses as needed Support various internal applications and assist team members with communication and organization needs Ensure a tidy and standardized Microsoft 365 environment Technologies: Active Directory Support Microsoft 365 Windows Office 365 CRM Firewall Security More: We are seeking a Desktop Support professional for a 12-month fixed-term contract based in Hemel Hempstead, offering a salary between £30k - £35k. Our team is dedicated to providing excellent IT support to our users. We offer a range of benefits including free lunch, refreshments, pizza Fridays, a break-out room, flexible working hours, and more. Join us in a collaborative work environment where you can make an impact while engaging with cutting-edge technologies and applications. last updated 14 week of 2026