We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have a new opportunity within our NHOS Team to join them as an Ombudsman.
This is a full-time, remote based position with a salary of £50,470 per annum.
Some of the key responsibilities include:
* Determining and/or mediating complaints across all NHOS jurisdictions in line with instructions from the Chief Ombudsman and Lead Ombudsman, and in accordance with the Code of Conduct for Ombudsmen and Mediators and the NHOS Competency Framework.
* Considering documentation submitted by the consumer and house builder or developer when reviewing complaints.
* Discussing any unusual or complex issues with the Chief Ombudsman, Lead Ombudsman, or other members of the NHOS complaints team as appropriate.
* Submitting decisions in the required format within the specified time limits.
* Producing decisions and providing mediation or conciliation services that ensure high levels of customer satisfaction.
* Working with colleagues to develop and adopt new approaches to casework, in consultation with the Chief Ombudsman and NHOS Operations Manager.
To be considered for this opportunity you must:
* Hold an honours degree or relevant professional qualification.
* Have a minimum of 2–3 years’ experience in a decision-making role, ideally in dispute resolution, complaints handling, or a regulatory setting; experience in an ombudsman environment would be advantageous.
* Demonstrate knowledge of mediation and conciliation processes; practical experience or relevant qualifications in this area would be an advantage.
* Be confident managing a large caseload and meeting tight deadlines under pressure.
* Possess sound working knowledge of Microsoft Word, Excel, Outlook, SharePoint, PowerPoint, Salesforce, MS Teams, and Zoom, with the ability to quickly learn new systems and tools.
TDS offers a plethora of benefits inclusive of:
* 33 days holiday inc bank holidays
* BUPA Private healthcare
* BUPA Wellbeing cash plan
* Pension Scheme
* Additional day off for your birthday
* Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.