Join Our Team as a Key Account Manager!
We're seeking a results-driven Key Account Manager to join our passionate team in Newark, Nottinghamshire.
As a key player in our team, you'll leverage your expertise in the waste industry to achieve and exceed sales growth targets. This role offers a fantastic opportunity for an accomplished manager to shape the future of sustainable waste management with us.
Competitive salary and benefits package
Hybrid working options
25 days annual leave per year, plus bank holidays
Comprehensive career development and training programs
Subsidised canteen and gym memberships
Employee Assistance Programme
Company Pension scheme and Life Assurance scheme
On-site parking
At Greenzone, we specialise in bespoke recycling and waste management solutions. We promote equality of opportunity, embracing a diverse range of talent and perspectives to drive innovation and excellence. The Key Account Manager will be responsible for managing accounts allocated to the role holder.
Ensuring smooth service transitions on entry and exit from customer contracts.
Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management).
Maintaining and exceed Company margin and revenue targets from business development and value engineering of existing accounts.
Continually seeking to improve and innovate in brokered waste/resource service delivery and provide value for customers in service delivery.
For each account:
complete and maintain an Account Development Plan (ADP),
understand and ensure compliance with the terms of the contract and SLA between the customer and the Company,
ensure service delivery meets or exceeds customer standards and expectations,
meet with the customer regularly to review and continually improve the service,
carry out waste audits at regular intervals with a view to continual improvement of brokered waste/resource services,
identify and communicate risks/threats and solutions promptly,
update Company CRM with business development activity, and
contract documents are retrievable, signed and current,
a continual and up-to-date knowledge of matters affecting the customer and their waste arisings,
the Company participates and contributes to customer waste initiatives (as agreed by the Company),
KPI’s are monitored and managed with actions identified to maintain/improve performance,
internal and external customer feedback is evaluated to provide optimal delivery of projects and build on continual communication,
client needs are identified and innovative and/or creative solutions are developed for projects, leveraging the available expertise, operational capabilities and technologies, and
Identify opportunities for cross selling and upselling waste/resource management solutions.
Maintain an understanding of the current law and best practice relating to waste/resource management.
Contribute to the timely preparation of financial forecasts and budgets.
Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process.
Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.
Any other reasonable duties as required by the Company in connection with the effective and efficient management of accounts to ensure exceptional service levels, retention and growth of the accounts.
Extensive experience of working within the waste industry.
Proven track record of achieving successful operation, retention, and growth of existing accounts.
Extensive experience in customer service/ account management teams.
Be self-motivated and highly motivated to continually improve service delivery and value.
Obtain and maintain a knowledge of the waste industry (including closed-loop-solutions, circular economy, sustainability, and resource management) and waste management regulation, laws and best practice.
Maths and English at GCSE level or equivalent.
Full driving license.
Be willing to travel and work away from home location on a weekly basis.