Reception Supervisor - Guildford Reception Supervisor Holiday Inn Guildford Check out the hotel on our virtual tour! The Opportunity Are you an experienced and motivated individual ready to lead a dynamic team? We're looking for a Reception Supervisor to ensure the smooth operation of our front desk and provide excellent customer service to our guests. What You'll Do: Lead with Excellence: Manage and supervise the daily operations of the hotel reception, ensuring high standards are consistently met. Inspire & Support: Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences. Coordinate Seamlessly: Work closely with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance. Resolve with Care: Handle guest complaints and inquiries, resolving issues promptly and professionally. Optimize Operations: Monitor occupancy levels and revenue, adjusting staffing levels accordingly to meet demand. Ensure Accuracy: Oversee accurate billing and payment procedures, maintaining financial integrity. Manage Reputation: Monitor and manage the hotel's online reputation by responding to guest reviews and feedback. Why Join Us: Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences. Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development. Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking Ideal Candidate Previous experience in a hotel reception or front office role, with supervisory experience preferred. Excellent communication and interpersonal skills. Strong leadership and team management skills. Ability to work effectively under pressure and handle multiple tasks. Knowledge of hotel reservation and management systems. Excellent problem-solving skills. Flexibility to work a variety of shifts, including weekends and holidays. A commitment to delivering exceptional customer service. Hotel The Holiday Inn Guildford Hotel is conveniently situated less than two miles from the heart of Guildford, just a quick 10-minute drive to the city center. Guildford station is approximately a mile away, offering a 30-minute train journey to London. Our hotel features 168 bedrooms, a top-notch conference center with 15 versatile meeting rooms, a charming bar, an excellent restaurant, and a spacious suite for weddings and special events About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.