Account Director – Client Growth & Retention (with weekly travel to London and surrounding areas)
Are you a commercially astute relationship-builder who thrives on helping clients unlock value and achieve measurable results? Do you have the drive to act as a trusted advisor, strengthen partnerships, and deliver growth across key accounts? If so, this is a fantastic opportunity to take ownership of major client portfolios in the hospitality and services sector.
The Role
As
Account Director
, you will be the primary point of contact for key client accounts, with full responsibility for their performance, retention, and growth. This role is about much more than account management — it's about being proactive, creative, and solutions-focused, ensuring clients see tangible value every step of the way.
You'll bring industry insight, commercial acumen, and the confidence to influence senior stakeholders, while driving organic growth through strong engagement and added-value initiatives.
Regular weekly travel across London and the surrounding area will be expected, with occasional national travel when required.
Key Responsibilities
* Act as the trusted advisor to senior stakeholders within client organisations.
* Take full ownership of client relationships, ensuring delivery of all contractual commitments and SLAs.
* Identify opportunities to drive organic growth and expand category spend.
* Proactively address challenges, find solutions, and deliver commercial improvements.
* Share industry insights, market updates, and recommendations to strengthen client performance.
* Lead regular review meetings and ensure client satisfaction at every stage.
* Work cross-functionally with internal teams to design and implement solutions that meet client needs.
About You
You'll be an engaging and strategic account leader who is passionate about driving client success while achieving growth targets. You'll be confident presenting at a senior level, comfortable working autonomously, and experienced in shaping solutions that add measurable value.
Essential experience and skills:
* Proven track record as a trusted account manager/director in a B2B environment.
* Strong understanding of the hospitality sector, with the ability to spot opportunities and challenges.
* Excellent communication and presentation skills, with credibility at senior stakeholder level.
* Commercially astute, with experience reviewing and delivering against commercial proposals.
* Skilled in translating client needs into solutions and motivating teams internally to deliver results.
* Self-starter, proactive, and confident in driving both client and revenue growth.
Additional requirements:
* Full UK driving licence.
* Flexibility for regular weekly travel across London and surrounding areas (occasional national travel).
What's on Offer
* The chance to own and grow a portfolio of high-value client accounts.
* A role where your insight and leadership directly influence client outcomes.
* A collaborative, forward-thinking environment where initiative and creativity are valued.
If you're ready to step into a senior client leadership role where you can make a real impact, we'd love to hear from you.
At Plan B Talent, we are committed to creating an inclusive, equitable, and diverse environment for all our clients, candidates, and employees. We believe that diversity in all its forms, including but not limited to race, gender, age, sexual orientation, disability, socio-economic background, and cultural identity, is a powerful driver of innovation, success, and growth. We welcome conversations to discuss adjustments that might be needed as part of the application or interview process.