Lou currently enjoys spending most of her time with her partner, but she also makes daily phone calls to her team to offload what is on her mind. These conversations are important to her, and she can spend quite a bit of time talking, so it’s essential that staff are patient, good listeners, and avoid interrupting her.
She needs people who can give her the time and space to express herself fully. Lou is a kind, caring person with a great sense of humour. She used to love a good practical joke and still enjoys a laugh when the mood strikes. She has enjoyed music, dancing, and the theatre—interests that may return in the future.
At times, Lou can find it difficult to manage her emotions. Your role will be to provide steady emotional support—offering patience, kindness, and understanding when she needs it most. You’ll help create a sense of emotional security, supporting Lou as she begins to explore, understand, and manage her feelings more confidently.
Lou is looking for someone with a warm, nurturing presence—a maternal figure—who is both caring and consistent. She values kindness but also needs clear boundaries and someone who can stick to them. There may be times when Lou feels overwhelmed and reacts with risky behaviours or negativity toward those around her.
In these moments, it’s essential that you remain calm, confident, and grounded, offering her the reassurance she needs. Good emotional intelligence is essential within this role. While the role is primarily emotional support over the phone, it’s important that you’re also open to providing practical help when needed—and ready to gently guide Lou toward recognising the positives in her life.
Ideally you will:
* Be patient with excellent listening skills
* Be thick skinned and don’t take comments personally
* Person-centred and sees the person before the behaviour
* Self-motivated and keen to learn
* Positive and sees the good in others
* Be committed to the values of inclusion
* Be reliable and flexible
Benefits:
* We reward our staff with competitive salaries
* We offer an Award Winning Pension Scheme
* We have a company sick pay scheme
* Excellent annual leave allowance, including top up pay
* Critical Illness cover, reassurance when you need it the most
* Life Insurance, reassurance for your family when they need it the most
* A really good mandatory induction
* Ongoing high quality training
* Career development opportunities
* A real chance to make a difference to someone’s life
Does the job role include personal care?: No
Working Patterns:
24h
Essential details:
This position has a ‘genuine occupational requirement’ covered under the Sex Discrimination Act 1975 and therefore only applications from females are requested.
Sleepovers £70
We are committed to recruiting candidates who share our commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment, including obtaining references and DBS (Disclosure & Barring Service) clearance. A DBS check will be requested in the event of the individual being offered a position with Beyond Limits, the cost of which will be to the employee, however, this will be returned after successful completion of probation period (6 months).
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