Job Introduction
Floor Manager — New Destination
Please note: This position is with Cellar Society, which operates as a concession inside Selfridges. It is not a position of direct employment with Selfridges.
Remembering and sharing our experiences is one of life's great pleasures. How something made us feel stays with us — inviting us to return, and to share it with others.
At this New Destination, we believe the experience is always greater than the plate before us. It is carefully curated, deeply personal and designed to be remembered long after the moment has passed — much like finding the perfect outfit that simply feels right.
Ours is a destination defined by thoughtful service, quiet confidence and a deep respect for hospitality as a craft. Here, details matter, relationships are valued, and experiences feel intuitive rather than prescribed.
We are building a team of professionals who take pride in creating an atmosphere that is warm, discreet and effortlessly polished — a place members choose not only for what we offer, but for how we make them feel.
Our new destination is seeking a confident and inspiring Floor Manager to help shape the daily rhythm of our dining spaces and lead a team committed to exceptional service.
This is a highly visible role suited to a hospitality professional who leads from the floor, sets the tone for service, and understands how to balance precision with warmth.
You will oversee service, support and develop the front-of-house team, and ensure every member interaction reflects the style and discretion of the club.
We are looking for someone who:
* Leads with calm authority and professionalism
* Reads the room instinctively and anticipates guest needs
* Builds strong, respectful teams
* Maintains exceptional standards without creating formality
* Brings strong operational confidence within premium environments
* Experience within quality restaurants, hotels or members' clubs is strongly preferred.
If you believe great service is felt rather than announced, we would be delighted to hear from you.