External Automotive Claims Engineer
West Midlands
Full Time, Permanent Position
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
This is a field based opportunity, managing a designated patch around the West Midlands area.
Please note: to be considered for this role you should be based in the West Midlands or be in commutable distance to Birmingham and the surrounding areas.
What you’ll be doing
You'll provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management.
1. Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times.
2. Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy
3. Support the delivery and management of the AD spend
4. Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.
5. Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
6. Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.
7. Develop self to maximise your full potential in the role
What you'll need
8. Experience in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar
9. A good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes
10. ATA VDA qualifications (desirable)
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
11. 9% employer contributed pension
12. 50% off home, motor and pet insurance, plus Green Flag breakdown cover
13. Additional optional Health and Dental insurance
14. EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
15. Generous holidays
16. Buy as you earn share scheme
17. Employee discounts and cashback
18. Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
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